Bamboo fails to start due to java.io.FileNotFoundException
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptom
Bamboo fails to start and the following message is found in <BambooInstallationDirectory>/logs/catalina.out (Linux) or <BambooInstallationDirectory>\logs\catalina.out (Windows):
java.io.FileNotFoundException: <BambooHome>/logs/atlassian-bamboo.log (Permission denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:221)
[...]
2015-07-08 22:07:40,835 INFO [localhost-startStop-1] [BootstrapLoaderListener] Starting BootstrapLoaderListener
2015-07-08 22:07:40,835 INFO [localhost-startStop-1] [lifecycle] *******************************
2015-07-08 22:07:40,835 INFO [localhost-startStop-1] [lifecycle] * Bamboo is starting up *
2015-07-08 22:07:40,835 INFO [localhost-startStop-1] [lifecycle] *******************************
2015-07-08 22:07:40,836 INFO [localhost-startStop-1] [ServletContextHolder] Setting servlet context: Bamboo
[...]
2015-07-08 22:07:43,791 ERROR [localhost-startStop-1] [AbstractUpgradeManager] java.io.FileNotFoundException: <BambooHome>/xml-data/configuration/administration.xml (Permission denied)
java.io.FileNotFoundException: <BambooHome>/xml-data/configuration/administration.xml (Permission denied)
at java.io.FileOutputStream.open(Native Method)Note: The specific file name or directory may be different.
Cause
The Bamboo process does not have permission to read or write parts of the contents of the <BambooHome> directory (where <BambooHome> is the Bamboo home directory).
Resolution
To resolve this problem, grant the user that is running Bamboo full control to the <BambooHome> directory:
Linux:
chown <USER>.<GROUP> -R <BambooHome>where <USER> is the username of the user that the Bamboo process runs as and <GROUP> is the primary group that this user is a member of.
Windows:
Grant full control permissions to the <BambooHome> directory on the directory settings.