Error when creating an issue in JIRA from Bamboo

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All create issue functionality requires  a minimum JIRA version of 5.0.  Unexpected errors may occur if trying to use this feature with an older version

Error MessagePossible Reasons
"No JIRA Projects could be found. It is possible you don't have permissions to create issues on this Server."

You will receive this message if JIRA returns an empty list of Projects.  This can occur for a number of reasons including (but not limited to)

  • Lack of permission to see or create issues on the server
  • Outgoing authentication set up incorrectly for that App Link.

We use the following JIRA REST endpoint to retrieve the projects, you can try this with the same credentials Bamboo should be using, to determine if its a permissioning problem or an appinks problem.

  rest/api/latest/issue/createmeta

"Failed to link created issue back to Bamboo"

For issues created from Bamboo , we attempt to link the issue back to Bamboo.  If you see this message it means that the creation of the issue was successful but we couldn't create the link.

Some potential reasons for this is

"Cannot create issue of type X as it requires the following fields"Bamboo's issue creation is very basic.  The only fields we show are for the summary and description.  If your project/issue type has any other required fields you will not be able to create issues from Bamboo.
"oauth_problem=token_rejected"

OAuth provider doesn't recognise the consumer as the valid and authorised consumer of its service.  Try  removing the OAUTH Tokens In JIRA and try again.

Last modified on Mar 11, 2015

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