How to stop Bamboo from timing out

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Symptoms

Bamboo session times out and requires re-authentication, even after checking the "Remember my login on this computer" checkbox, and within a short time period.

Resolution

  1. Stop Bamboo
  2. Open the "web.xml" file from under <bamboo-installation-directory>/atlassian-bamboo/WEB-INF
  3. Change the timeout value from 30 to 60 and save the changes:

    {code}
    <session-config>
    <session-timeout>60</session-timeout>
    </session-config>
    {code}
  4. Start Bamboo again

Note: If  this problem only happens when using a specific browser or if only happens to certain users, please open a support ticket at https://support.atlassian.com and attach your Bamboo logs from under <bamboo-home>/logs. Also, please provide information about the tools you are using for user management and the specific browser (type and release) for which you are experiencing this issue.

Last modified on Sep 23, 2016

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