LDAP - Cannot find a userManager responsible for user [username]
Symptoms
Bamboo is integrated with LDAP. A user is unable to log in, and this error gets logged every time this user tries to log in:
2013-10-09 20:44:11,668 ERROR [TP-Processor21] [BambooUserManagerImpl] com.atlassian.user.EntityException: Cannot find a userManager responsible for user [username]
com.atlassian.user.EntityException: Cannot find a userManager responsible for user [username]
at com.atlassian.user.impl.delegation.DelegatingListUserManager.isReadOnly(DelegatingListUserManager.java:169)
at sun.reflect.GeneratedMethodAccessor515.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.atlassian.crowd.integration.atlassianuser.DynamicDelegationAccessor$DelegatingInvocationHandler.invoke(DynamicDelegationAccessor.java:115)
at com.sun.proxy.$Proxy26.isReadOnly(Unknown Source)
at com.atlassian.bamboo.user.BambooUserManagerImpl.isReadOnly(BambooUserManagerImpl.java:596)
at com.atlassian.bamboo.user.BambooUserManagerImpl.isDeletable(BambooUserManagerImpl.java:584)
at sun.reflect.GeneratedMethodAccessor512.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
... Cause
Incorrectly configured atlassian-user.xml file or caching.
Resolution
The following resolution sequences should be performed in order.
1) Stop Bamboo, add the following line to the end of the atlassian-user.xml file (right before the </repositories> tag) if it's located anywhere else in that file and restart Bamboo.
<hibernate name="Hibernate Repository" key="hibernateRepository" description="Hibernate Repository" cache="true"/>
2) Stop Bamboo, remove the caching from that line cache="true" and restart Bamboo.
3) Stop Bamboo, delete the <bamboo-home>/caches directory, and restart Bamboo
For more information about LDAP configuration for Bamboo, please refer to this page.
Last modified on Nov 2, 2018
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