Unable to run pre-bootstrap upgrade tasks as your support period has ended
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After installing / starting Bamboo the following message is shown on the UI:
The following appears in the atlassian-bamboo.log
Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian and https://support.atlassian.comCause
An expired key is being loaded by Bamboo during startup.
Resolution
This error happens when a customer has got 2 licenses on their account but the one that already expired loaded into their Bamboo.
The property below on your <Bamboo_Home>/bamboo.cfg.xml contains the license that already expired:
<property name="license.string"> (valid license value here) </property>
Here are the steps to fix this:
- Stop your Bamboo instance
- Backup the bamboo.cfg.xml file somewhere else in your file system
- Login to MyAtlassian
- Retrieve the valid license key
Copy and paste the new license key on the property below, overwriting the one that expired:
<property name="license.string"> (valid license value here) </property>
- Restart your Bamboo instance