This page is your one stop shop for anything migration related. Please bookmark this page and check it for more information on what stage of Migration we are in. We can't anticipate all questions though, so please don't hesitate to leave a comment if we missed something.
JIRA Studio Migration FAQ
What is involved in the Migration?
This is a two-step migration:
- Step one is to migrate Studio customers from our old servers and infrastructure to the new OnDemand platform. This process should be fairly invisible to you.
- Once that is complete, customers will be able to upgrade their Studio instances to the new OnDemand services by logging into my.atlassian.com and configuring their OnDemand account.
Is everyone being migrated?
- Most JIRA Studio customers are being migrated over to our new Infrastructure and will have the ability to opt in for OnDemand pricing and services.
- The rest of the users have customizations that we can not support have already been contacted regarding their options going forward (see 'Customizations' below).
Will my jira.com URL change as part of the move to OnDemand?
No, you will keep your jira.com domain. However, custom domains that are not jira.com will not be supported.
How do I find out what my new pricing would be if I opt-in?
Please check out this signup page, you can play around with different application and user tier options and see what the pricing would be:
I have received my Opt-In email. Now what?
- Monthly: Opt in for the features your group needs at the user tier you need them at. Your instance will then be upgraded.
- Annual: Opt in for the features your group needs at the user tier you need them at. You can select any user tier you want. The new pricing will begin on your next annual renewal.
Enterprise Hosted Migration FAQ
What is involved in the Migration?
- First you will need to opt-in to the migration by logging into my.atlassian.com.
- OnDemand is always on the latest version of Atlassian products, so first we will upgrade your instance to the latest version
- Once that is complete, we will migrate you over to the OnDemand service during a two-hour maintenance window.
- Then you will be able to log into my.atlassian.com and configure your service.
Will my onjira.com/onconfluence.com URL change as part of the move to OnDemand?
Yes. Your url will change to our new atlassian.net domain. We are not currently supporting any custom domains or redirects.
When will you be starting this migration?
We expect to begin working on Enterprise Hosted migrations in February.
How long will it take?
We expect it will take several months to migrate all opted-in accounts. Customers may continue to opt-in over this time thru December 2012.
Is everyone being migrated?
Only customers who opt-in will be migrated.
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