Restricted Functions in Atlassian OnDemand

Atlassian OnDemand contains fully functional versions of JIRA, Confluence, FishEye, Crucible, Subversion and Bamboo. However, in order to securely integrate these applications in a hosted environment, some of the functions that are available in the installable versions of the products are restricted in Atlassian OnDemand. This means,

The function is pre-configured and cannot be altered by anyone, or,
The function can only be configured by Atlassian OnDemand Technical Support — changes can be requested by filing a ticket at https://support.atlassian.com under the 'OnDemand' project.

The functions that are restricted in Atlassian OnDemand are listed below.

On this page:

Atlassian OnDemand General
JIRA
Confluence
FishEye and Crucible
Bamboo
Subversion

Atlassian OnDemand General

Imports — Please read Importing Data for information on supported imports for Atlassian OnDemand.
Themes — Custom themes, look & feel, etc, are not supported in most cases.
Templates — External Confluence templates are not supported.
Plugins — Atlassian OnDemand contains a number of popular plugins. Please read the Atlassian OnDemand Plugin Policy for the list of supported plugins. Requests for additional plugins should be created as a feature request at https://studio.atlassian.com under the Atlassian OnDemand project.
Alternative Languages —There's no full support for alternative languages except English (US) at the moment. Please follow JST-801 for updates on this feature.
Backups — Refer to our Data Backups policy.
Custom Domains — Your instance will be accessible at https://<account_name>.atlassian.net, where <account_name> is a unique word you specify when signing up. Use of custom domain names is not currently supported.
Changing Domains — Currently we're unable to change your Atlassian OnDemand domain after the instance has been created. Please choose carefully when signing up.

JIRA

Generally speaking, all functions performed by the JIRA 'System Administrator' in downloaded JIRA installations are restricted in Atlassian OnDemand. The following table lists all of the functions that are restricted in Atlassian OnDemand, even to users with administrator permissions. The table below also lists whether the function can be configured by Atlassian OnDemand Technical Support on request. If not, then it is unavailable for configuration in Atlassian OnDemand.

Restricted Function	Configurable on Request?	Notes
General Configuration Advanced Settings	NO	General Configuration options are available in JIRA OnDemand but Advanced Settings are not.
System Administrator Permissions	NO	The JIRA 'System Administrator' global permission is not available in Atlassian OnDemand.
Configuring an outgoing (SMTP) Mail server	NO	Atlassian OnDemand comes with an internal SMTP server configured to send notifications. The prefix is not configurable.
Incoming Mail Servers Configuring File system messages	NO	POP/IMAP Mail Servers are configurable in JIRA OnDemand but File system messages are not.
Changing project key pattern	NO
Configuring a CVS source code repository	NO	CVS repositories are not supported.
Configuring listeners	NO
Configuring services	NO
Customising source files	NO
Customising email content	NO	The procedure for customising email content sent in notification messages requires editing Velocity files within the JIRA webapp. This makes it a special case of "customising source files". See JST-1791 and JRA-7266 for feature requests to allow customisation of email contents through the web UI.
Changing the index path	NO
Running the integrity checker	NO
Configuring logging and profiling information	NO
Accessing the scheduler	NO
Exporting/backing up JIRA data to XML	YES	Atlassian support will assist with generating a usable XML backups for downloadable instances, only if you have a pending cancellation of a paid-subscription Atlassian OnDemand account. Commercial customers can request an export by filing a ticket at https://support.atlassian.com.
Importing data	NO	Please read Importing Data for information on supported imports for Atlassian OnDemand. Imports from non-Atlassian products or single project imports can be performed using a local evaluation copy of JIRA to create a compatible backup that can be imported into OnDemand.
Importing XML workflows into JIRA	NO
Importing JIRA projects	NO	The information on Restoring a Project from Backup does not apply to Atlassian OnDemand.
Plugins	NO	Only default plugins are allowed. Please see Atlassian OnDemand Plugin Policy for the list of supported plugins.
Plugin Repository	NO	Only default plugins are allowed. Please see Atlassian OnDemand Plugin Policy for the list of supported plugins.
Disabling attachments, Setting the attachment path or size limit	NO	Attachments enabled by default, maximum size set to 100MB.
Running Jelly scripts	NO	Please see JST-1439 on the status.
Configuring LDAP integration	NO
Configuring trusted applications	NO
Configuring application links	NO
Connecting local Bamboo installations	NO
Configuring issue links	NO
Accessing license details	NO
Modifying SysAdmin users & attributes	NO
Remote API (XML-RPC, SOAP, REST)	YES	This is already enabled by default. For more information, see JIRA Remote API.

Confluence

Generally speaking, all functions performed by the Confluence 'System Administrator' in downloaded Confluence installations are restricted in Atlassian OnDemand. The following table lists all of the functions that are restricted in Atlassian OnDemand, even to users with administrator permissions. The table also lists whether the function can be configured by Atlassian OnDemand Technical Support on request. If not, then it is unavailable for configuration in Atlassian OnDemand.

Restricted Function	Configurable on Request?	Notes
System Administrator Permissions	NO	The Confluence 'System Administrator' global permission is not available in Atlassian OnDemand.
General Configuration Server Base URL External user management Public Signup	NO	Public signup is managed via JIRA.
Daily Backup Admin	NO	Backups are managed globally.
Plugins	NO	Only default plugins are allowed. Please see Atlassian OnDemand Plugin Policy for the list of supported plugins.
Plugin Repository	NO	Only default plugins are allowed. Please see Atlassian OnDemand Plugin Policy for the list of supported plugins.
Mail Servers	NO	Atlassian OnDemand comes with an internal SMTP server configured to send notifications. The prefix is not configurable.
Mail Archiving (at the space level)	NO
User Macros	NO
Attachment Storage	NO	Attachments enabled by default, maximum size set to 10MB.
Look and Feel Layouts Custom CSS	NO	As Confluence uses a custom theme, it is not possible to customise the layout. It is also not possible to style Confluence with CSS.
Custom HTML	NO
Backup & Restore	Backup - YES Restore - NO	Confluence exports can be requested by filing a ticket at https://support.atlassian.com.
SnipSnap Import	NO
Logging and Profiling	NO
Cluster Configuration	NO
Remote API (XML-RPC, SOAP)	YES	This is already enabled by default. For more information, see Confluence Remote API.
External Gadgets	NO

FishEye and Crucible

A small set of administrative functions are available for FishEye and Crucible.

The administration consoles in the downloadable versions of FishEye and Crucible are unavailable to Atlassian OnDemand customers. We have configured the administration options for these applications to offer the greatest flexibility and security for our customers. To request changes to the default FishEye/Crucible configuration, please file a feature request at https://studio.atlassian.com under the Atlassian OnDemand project.

Please note, however, that the FishEye remote API (REST, XML-RPC) is available to Atlassian OnDemand customers. For more information, see FishEye Remote API.

Restricted Function	Configurable on Request?	Notes
External SVN repositories	NO	Only the internal Subversion repository can be used. Feature request is JST-710.
Git or Mercurial support	NO	Feature request is JST-2090. Note that Bitbucket and GitHub repositories can be integrated with JIRA OnDemand.

Bamboo

The following table lists all of the functions that are restricted in Atlassian OnDemand, even to users with administrator permissions. The table also lists whether the function can be configured by Atlassian OnDemand Technical Support on request (if not, then it is unavailable for configuration in Atlassian OnDemand).

Restricted Function	Configurable on Request?	Notes
Configure builders	NO	Bamboo OnDemand only runs builds using elastic agents. Hence, capabilities can only be configured by using a custom image.
Configure JDKs	NO	Bamboo OnDemand only runs builds using elastic agents. Hence, capabilities can only be configured by using a custom image.
Configure Server Capabilities	NO	Bamboo OnDemand only runs builds using elastic agents. Hence, capabilities can only be configured by using a custom image.
Support Custom Elastic Images	NO	Due to its wide scope, support of customised elastic images is not provided. We recommend using the default image with an EBS volume instead. You can customise the default image via scripts stored on your EBS snapshot during startup.
Plugin Installation	NO
Configure Users	NO	Bamboo users are managed via Atlassian OnDemand's users and groups.
Configure Groups	NO	Bamboo user groups are managed via Atlassian OnDemand's users and groups.
Configure Security Settings	NO
Configure Mail Server	NO	Atlassian OnDemand comes with an internal SMTP server configured to send notifications. The `[Bamboo]` prefix is not configurable.
IM settings	NO	This feature can be discussed here.
Database Configuration	NO
License Details	NO
Indexing	NO
Scheduled Backups	NO
Export Data	NO
Import Data	NO
Create/Delete Projects	NO	JIRA OnDemand manages the projects for all applications. To create or delete projects, go to the Administration > General > Projects page.
Clover plugin	NO	Clover is not included by Bamboo OnDemand, and the integration of Clover with Bamboo OnDemand is not supported. The screen captures in the referenced Bamboo documentation might display Clover interfaces and they only apply to the download Bamboo.
External repositories	NO	Bamboo OnDemand can only use the internal Subversion repository. Feature request is JST-4488.

Subversion

While you can access many of the Subversion functions via the command line client, access to the administration console in Subversion is unavailable, meaning that functions like svnadmin dump and svnadmin load cannot be used.

Restricted Function	Configurable on Request?	Notes
Custom Hooks	NO	A pre-commit hook is available that requires a JIRA issue key. Custom hooks are not available at the moment due to reasons listed here. If you have suggestions on hooks you'd like to see in the future, please request the feature here.
Backups	Full - Yes	Subversion full exports can be requested by filing a ticket at https://support.atlassian.com. It's also possible to use svnsync to mirror the repository.