Cententia provides integrated business solutions in the field of Customer Relationship Management, with the development of the first 100% Greek CRM solution, AroTRON™ eCRM platform. Continuously investing in training and research in cutting-edge technologies, Cententia provides high-quality services and products tailored to every customers' specific needs and wants.
AroTRON™ eCRM - AroTRON™ is a perfect fit for the small / medium enterprise (SME) employing between 20-150 users, yet it can equally well serve the needs of larger companies. It offers a single, enterprise view of the customer that enables businesses to cultivate high-quality relationships that lead to improved loyalty and profits. It helps organizations to offer "consistency of experience" for their customers through all forms of interaction (such as inquiry, order, delivery, and service). Not only does this improve the ability to provide superior service, but also each customer feels like he/she is important to you, which results in higher customer satisfaction.
Strategic Planning Facilitation Services - Provide consulting to a client to develop a plan, which provides guidance, direction and boundaries for strategic and operational management. Developing a strategic plan typically involves the following processes:
Development of a mission statement which identifies the driving force behind the organization and sets agreed-upon boundaries for it;
Identification of opportunities and threats in the external environment;
Review of organisation's strengths and weaknesses; and
Development of long-range objectives and goals for the company or group of companies, and responsibility assignment for implementation.
Market Assessment Services - Provide consulting to conduct a complete understanding for a business scenario - leading to a clear go/no-go decision by senior management. A market assessment study typically involves:
Definition of target market segments and primary research to determine customer interest.
Complete analysis of current and potential competitors and possible partnerships.
Development of quantifiable models of market potential with scenarios of market share, revenue, and profits (in conjunction with Business Planning Services).
Financial Analysis Facilitation Services - Provide consulting and know-how to develop a plan, which provides financial assessment of the different scenarios or business models under consideration. A typical set of key-outputs for a Financial Analysis model involves:
Sales forecasting modelling
Cash-flow and balance-sheets forecasting
Evaluation of alternative business models including alternative financing and product positioning scenarios.
Sensitivity analysis of revenue and profitability potential for each model can draw the boundaries of successful operation.
Risk Assessment and provision of mitigation plans
Enterprise Computing Methodology Training - Transfer of know-how to the IT department of enterprises aiming to port their software applications to a modern enterprise-scale platform:
Port your conventional applications to the Web as fast as possible!
Make the most of your existing investment in IT resources
Leverage your IT team capabilities, giving your people new business perspectives
Support enterprise-wide applications
Take advantage of the Internet as a business platform
Cententia
Cententia provides integrated business solutions in the field of Customer Relationship Management, with the development of the first 100% Greek CRM solution, AroTRON™ eCRM platform. Continuously investing in training and research in cutting-edge technologies, Cententia provides high-quality services and products tailored to every customers' specific needs and wants.