Installation

Upgrades

Need to install or upgrade JIRA on a Windows or Linux server? We can help you with installation, setting up the database back-end, and strategies for back-up and recovery. We also provide recommendations, guides, and tech notes for best practices.

Managing complex business processes across your whole organization

JIRA can be much more than just a software defect tracker. We can help you model complex, cross department business processes as JIRA workflows. JIRA can be the perfect tool to allow your engineering, customer support, and business groups to communicate effectively. If you find yourself losing track of important work in your email in-box, we can help.

Training

In order to help your users get the most out of JIRA, we provide training for:

• End users – Help your user community get up and running with the most common JIRA tasks, including filing new issues, creating search filters, and configuring the dashboard
• Administrators – We'll step you through the common administrative and configuration tasks in JIRA. We'll help you sort out your screen schemes and custom fields. Our best practices guide and personal training help you take full advantage of JIRA's tools, including Crowd integration. We'll keep you up to date on the latest JIRA features, such as the project roles introduced in JIRA 3.7.
• Customized topics – We'll help your administrators and power users learn how to take full advantage of JIRA's capabilities. We can walk you through developing your first plug-in, or help you set up a simple issue escalation system.
• Tech notes – We have white papers and tech notes on JIRA security, upgrades, and other topics

All training can be provided on-site or remotely, and consists of lecture material with optional exercises.

Plug-ins

Here's a list of some of the custom plug-ins we've developed for our customers.

• Statistics A report that displays customized project statistics as a histogram
• Data mining Reports for statistics in and between projects
• Integrations Issue operations and servlets that allow you to post data to other systems and update JIRA issues with the results
• History A calculated custom field that displays change history
• Scoring Calculated custom fields that display a score or priority derived from other issue data
• Data sharing A custom field that displays data from another system in JIRA
• Attachment search A report that interfaces with Google Desktop Search to search attachment content

Integrations

We know how to get JIRA to talk to your other systems, including:

• Importing data from your old issue tracker
• Sharing information between JIRA and your version control system, such as Perforce or Subversion
• Custom data exchange between JIRA and other systems, such as release mangement systems or customer support tools (see our list of plug-ins)

Security and Authentication

We can help you configure JIRA to use SSL for secure communication, and can help you use your LDAP server for authentication. We have tools that can help you synchronize your LDAP and JIRA user databases, or we can help you integrate Crowd for comprehensive LDAP support.

Automation

We have a suite of scripts and tools that can help you automate some tasks in JIRA. Be sure to check out our list of plug-ins, too.

Support

Need help tracking down a tough problem? We can help with on-site, telephone, or email support.

Installation / Upgrades

Need to install or upgrade Confluence on a Windows or Linux server? We can help you with installation, setting up the database back-end, and strategies for back-up and recovery.

Plug-ins

Here's a list of some of the custom plug-ins we've developed for our customers.

• Perforce A macro plug-in for interaction with a Perforce server via P4 Web. Our plug-in allows you to link to files or depots, display revision history, or display file contents as text, HTML, or images.