Company Information
Headed by an 18-year KM veteran, KnowledgeFarm helps its consulting clients to:
- Develop knowledge-sharing strategy,
- Design effective processes,
- Establish standards for organizing knowledge content and maintaining timely, high quality content over its full life cycle, and
- Make effective decisions on the technical platforms and tools for leveraging knowledge.
Contact Information
KnowledgeFarm
18 McCatharn Road, Lebanon NJ 08833 USA
Tel: 908 391-5921
Email: pdorfman@knowfarm.com
[http://pdorfman.wordpress.com]
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Services
Knowledge Management training, including Knowledge-Centered Support training
KM strategy consulting and development
- Organizational readiness assessment
- Objective alignment
- Knowledge strategy definition
- Communications and internal marketing
KM tool adoption consulting
- Direct experience with Talisma, ServiceWare, SupportSoft, Peregrine, RightNow and other knowledge tools, as well as wikis, blogs and other collaboration systems
KM process adoption consulting
- Project management
- Development of content standards and taxonomies
- Process development
- Quality management and metrics
- Management of cultural and human factors
- Technology assessment
IT Service Management / ITIL process adoption consulting
- ITIL 3 Foundations Training
- Operational assessment
- Process design (ITIL 2/3)
- Adoption consulting / change agent
- Service Level Management, including development of Service Catalog / Service Portfolio, as well as Operational Level and Service Level Agreements
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