Our Commitment

Red Wahoo specialises in and commits to improving your productivity. Using industry best practice collaboration tools, we allow you to share work amongst team members, offices or even countries via the World Wide Web. Share documents, schedules, message boards, contacts and more - all from a fully secure, supported environment. Keep track of service requests / system problems / itemised information in the highly customisable and award winning Confluence & JIRA systems.  Red Wahoo will tailor these applications to your specific requirements in a fast and professional manner.

JIRA & Confluence: We can ...

• Highly customise JIRA operations to cater for workflow processes to any specification.
• Develop front end applications to drive JIRA workflow processes.
• Devise ITIL best practice inspired, complete helpdesk / support solutions specific to your organisation.
• Host and support secure and reliable collaborative environments in Confluence / JIRA.

Information Technology is a key element in every organisation. The management of IT assets, processes, people and applications is a challenging task. The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. It provides a cohesive set of best practices, drawn from the public and private sectors internationally. Red Wahoo consultants will work with you to develop your internal IT capability inline with this best practice standard.

ITIL: We can...

• Implement best practice IT Service Management processes in your environment.
• Tailor ITIL to your specific organisation and devise a roadmap for improvement in service delivery.
• Allow you to administer all your IT operations from one central, easily navigable location.
• Design a process which will allow your environment to be accredited with professional certifications.

Our Approach

We use a five-step flexible approach to understand requirements and provide complete cost effective solutions based on customer's needs.

1. Functional Requirements workshops
   The objective of these workshops is to clarify business requirements and discuss workaround options. At the completion of the workshop Red Wahoo will create/amend specifications to reflect agreed solutions. The customer will be asked to sign off the specification and all subsequent configurations will be made according to the agreed revised specification.
2. Develop Solution
   Red Wahoo will complete software configuration according to the agreed specification. During this period Red Wahoo will configure the Atlassian product, and complete unit and integration testing.
3. Acceptance Testing
   During this period the Customer will complete acceptance testing of the delivered solution. Red Wahoo will provide onsite assistance during this period depending on the specification.
4. End User Training
   Red Wahoo has training packages depending on the proficiency of the customer in Atlassian products. Training packages will be specifically aimed at the end user and administrator and can be customised based on requirements.
5. After Sales Support
   Further support arrangements via our ITIL compliant service desk are available. Please contact our service desk for more information.

Sample Projects

GovDex
Red Wahoo conceived, built, deployed and provide the ongoing support of GovDex which is a highly complex collaborative space for Australian Federal Government agencies to share information. GovDex uses Atlassian's Confluence and JIRA in addition to Red Wahoo's custom built registry services and currently supports in excess of 2500 users. In addition to support services, Red Wahoo also offers ongoing training services to GovDex users. During the coming year, in conjunction with significant upgrades to be provided by Red Wahoo, GovDex is anticipated to expand to many more thousands of users.

Victorian Managed Insurance Authority - VMIA
The VMIA selected Confluence as the basis for their internal intranet. Red Wahoo was engaged to customise Confluence for VMIA and integrate it with their Microsoft Active Directory Infrastructure. Having completed the customisation and considerable end user and administrator training, Red Wahoo was awarded a long term contract to provide ongoing end user and Confluence Administration support to VMIA through Red Wahoo's ITIL compliant service desk.

Metropolitan Ambulance Service - MAS
The Victorian MAS selected Red Wahoo to customise their JIRA platform to suit complex workflows and issue management procedures.  Red Wahoo conducted a number of user workshops to gather and clarify requirements; then built, tested and deployed the customised solution.

A Sydney University
A Sydney University selected Atlassian Confluence to allow research fellows to collaborate across disciplines. Red Wahoo was engaged to customise Confluence site look and feel to meet customer requirements and implement an SSO capability.