Troubleshooting Bamboo Gadgets

Symptoms

This KB article is relevant if you are having problems integrating Bamboo gadget into other applications.

Common symptoms include;

• Bamboo Gadgets in Jira Dashboard does not authenticate.
• Can't successfully 'Login & Approve' bamboo gadgets.
• Bamboo Gadgets doesn't show content.

Possible Error messages in the logs

• oauth_problem=timestamp_refused
• Remote API not activated for this JIRA installation
• oauth_problem="signature_invalid"

Cause

There a many factors and parameters that need to be 'right'. Please check the tasklist in the following Resolution section.

A possible Error Scenario - Bamboo's Base URL

Bamboo and JIRA run behind a reverse proxy. Bamboo and JIRA are reachable from the outside world as https://bamboo.domain.com and https://jira.domain.com. Thus the bamboo server in jira is configured as https://bamboo.acme.com

Because this is the way bamboo is reached from JIRA, the proxy may terminate the https protocol and talk to bamboo via http as the base url of bamboo is set to http://bamboo.acme.com.

When registering jira (https://jira.domain.com) as an oauth consumer in bamboo http://bamboo.domain.com is set as the provider. When jira comes to use bamboo gadgets it will send an oauth request to bamboo based on the stored bamboo server info in jira (https://bamboo.domain.com). Bamboo will receive this request but will not be able to identify itself as https://bamboo.domain.com (because bamboo's base url is http://bamboo.domain.com). Thus bamboo's oauth module will respond with 'signature_invalid'.

Authentication between jira and bamboo will fail.

Resolution

1. Check your JIRA and Bamboo server for correctness, using the tasklist below;
   0%

   Task List

   1. handler

      open/close

      Bamboo server's Base URL,

      Priority:

      MEDIUM

      Assigned To:

      Created:

      N/A

      Completed:

      N/A

      1:_p2063682895 Bamboo server\'s [Base URL,|BAMBOO:Specifying Bamboo\'s URL] $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked)
   2. handler

      open/close

      JIRA server's Base URL,

      Priority:

      MEDIUM

      Assigned To:

      Created:

      N/A

      Completed:

      N/A

      1:_n213285132 JIRA server\'s [Base URL,|JIRA:Configuring JIRA Options] $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked)
   3. handler

      open/close

      JIRA remote api access is enabled,

      Priority:

      MEDIUM

      Assigned To:

      Created:

      N/A

      Completed:

      N/A

      1:_p1532567280 JIRA remote api access is [enabled,|http://confluence.atlassian.com/display/JIRA/Configuring+JIRA+Options] $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked)
   4. handler

      open/close

      Bamboo remote api access is enabled,

      Priority:

      MEDIUM

      Assigned To:

      Created:

      N/A

      Completed:

      N/A

      1:_p1458197975 Bamboo remote api access [is enabled|BAMBOO:Enabling Bamboo\'s Remote API], $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked)
   5. handler

      open/close

      Bamboo has plans and build results,

      Priority:

      MEDIUM

      Assigned To:

      Created:

      N/A

      Completed:

      N/A

      1:_p1398537113 Bamboo has plans and build results, $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked)
   6. handler

      open/close

      Time offset between jira and bamboo server

      Priority:

      MEDIUM

      Assigned To:

      Created:

      N/A

      Completed:

      N/A

      1:_n533403450 Time offset between jira and bamboo server $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked)
   7. handler

      open/close

      Apache HTTPD configuration for JIRA and Bamboo

      Priority:

      MEDIUM

      Assigned To:

      bdziedzic

      Created:

      Sep 13, 2010

      Completed:

      N/A

      1:_p2054602056 Apache HTTPD configuration for [JIRA|http://confluence.atlassian.com/display/JIRA/Integrating+JIRA+with+Apache] and [Bamboo|http://confluence.atlassian.com/display/BAMKB/Running+bamboo+behind+apache+httpd+proxy] $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) bdziedzic
2. Add jira as an oauth consumer in bamboo.
3. Re-index Bamboo to ensure the data source for the gagdets is in a defined state.