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If you have setup Confluence to:

  • delegate user management to JIRA (as per our documentation here) or
  • use LDAP/Active directcory authentication (as per our documentation here)

Then you will need to make the following changes to your osuser.xml file:

  1. replace
    with
    Doing this will effectively convert the following:
    to
  2. and replace
    with

Alternatively

You can just reconfigure the new osuser.xml with your changes.