2. Use Cases

JIRA Use Cases and Solutions

JIRA can be used for more than just bug tracking. Below are some of the ways that our customers have used JIRA:

• Helpdesk/Support
  • JIRA for Helpdesk Solution Tour
  • How to setup JIRA for support
  • View the support sample file
  • See how we use it
  • To find more examples, run a Google search on 'powered by JIRA' and 'support'. We've come across Skype's Developer support in our search, which has detailed information and customized workflows!
    
    
• Project Management
  • JIRA as a Project Management Tool
  • JIRA for Project Management Solution Tour
  • Find out how to use JIRA's customizable features that will assist with your project management requirements.
    
    
• Software Development
  • JIRA in an Agile Environment
  • JIRA for Agile Development Solution Tour
  • JIRA for an Agile project
  • JIRA for Bug Tracking Solution Tour
  • See how many development teams are using JIRA (and Confluence) for agile software development with a methodology like XP or Scrum.
  • JIRA integrates with source control programs such as Subversion, CVS, Clearcase, Visual SourceSafe, Mercurial, and PerForce.
  • Atlassian has a product that is a repository browsing, monitoring, searching, and analysis tool that can help with source control - FishEye. To learn more about FishEye please go to the FishEye Home Page.
    
    
• Test Case Management
  • This can be done by using either of the following approaches:
    • Customise JIRA For Test Case Management
    • Integrate JIRA With A Test Case Management Tool
      
      
• Requirements Management
  • Watch the screen cast by zAgile.
    
    
• General Tracking
  • JIRA Sample Setup for General Use
  • Some other examples of how JIRA may be used in situations such as:
    • Surveys
    • Customer Service/Call Centre
    • Employee tasks within an office department
    • Charity funds/Insurance claims
    • Jobs for trades men, such as an electrician
    • Tracking tasks that need to be completed for a wedding
    • Basically anything that needs to be tracked, then JIRA can be customised in a way to track it!

• Other
  • Skype Developer Zone
  • JIRA case studies
  • The ultimate water gun
  • Using JIRA personal licenses
  • Open Source and Community Projects

You can also take a look at the JIRA Solution Tour for further examples.

Contact us

Looking for something that is not listed here? Simply contact us and we'll gladly help you out.