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 Enabling features (time tracking, subtasks, etc.)
Some of the features shown today in the webinar are not initially enabled when you first install JIRA (i.e. issue linking, sub-tasks, time tracking, file attachments, and thumbnails for attachments, etc). Here is some documentation on turning those on.
LDAP Configurator for JIRA
All JIRA editions have LDAP integration, it's only JIRA Enterprise that has the LDAP configurer, which allows for a LDAP configuration via JIRA. In JIRA Professional and JIRA Standard, LDAP integration is configured by manually editing the WEB-INF/classes/osuser.xml file.
The JIRA integration with LDAP is limited to password checking only, you will still need to add in your users to JIRA itself. I would suggest that if you want to integrate JIRA with your LDAP repository and also save you from having to set up users and groups in JIRA you should check out Atlassian Crowd.
With Atlassian Crowd you can pull out your users from LDAP and assign them to groups in Crowd to be used in JIRA, all this without having to add in new usernames that already exist in your LDAP. You can see this here.
How can I set up SLAs and escalation?
1. Create a search filter that finds all issues that meet a certain criteria. Save this filter and subscribe to it, either by email (through JIRA) or by subscribing to the filter's RSS feed in an RSS reader. This way JIRA will notify subscribers what issues are 'outstanding'.
2. Write a Jelly script which invokes a saved search (filter), and loops over the issues, adding a comment, transitioning them to a new state, or otherwise letting people know that action needs to be taken. This Jelly script would then be run periodically by a Jelly runner service.
JIRA is very useful in a helpdesk/support scenario. You can read more about setup suggestions and also find a sample file that you can upload, which has some built-in escalation.
How can I import existing data?
Can I integrate JIRA and Confluence?
JIRA and Confluence (Atlassian's Enterprise Wiki) were designed to complement each other. If you wish to see how well JIRA and Confluence integrates together you may do so by reading the documentation
We also have a great short overview video on the JIRA Evaluator Resources space (on the left under Useful Videos).
Creating Issues and Comments via email
JIRA can be configured to automatically create issues or comments based on incoming emails. This is especially useful in a helpdesk or support scenario, where users send support queries via email, which you wish to track with JIRA.
Subsequent emails about the issue, for example responses to Email Notifications, can be automatically recorded as comments. Additionally, any attachments in the emails can be automatically attached to the issue (with appropriate configuration).
You will also need to first configure your SMTP server so that JIRA can send out emails.
We have a short video of this here in two formats: avi and m4v.
Additionally, there is an Advanced Mail Handler plugin which allows users to define many fields of the newly created issue (reporter, project key, type, priority, affected components, etc.) directly in the body of the email message, as well as an Extendable Mail Handler that takes the standard CreateOrComment handler and adds several enhancements. Finally, Pix Software has created another email handler that allows the user to select the project, issue type, priority, component, version, security level and assignee. It also works with custom fields and it supports localized issue type and priority names.
How can I point other users towards my local JIRA instance (on my laptop, for example)?
To point local users towards your JIRA instance, you'll need to completely open your firewall, and point them towards http://ip address:port. See these docs to figure out which port JIRA is on (the default should be 8080), and instructions on how to change JIRA's port.
What browsers can I use for JIRA?
JIRA supports most modern browsers - anything that can run Java. You can see a list here
How can I set up approvals workflows?
You can set up workflows through the Administration tab, and associate those with projects there as well. For example, if you want to use the default JIRA workflow, but add an 'Approval' step before an issue can be resolved, you'll add a transition called 'send for approval' that will route the issue to the 'waiting for approval' step, and to the user who will be approving the issue. Then you'll add transitions out of the 'waiting for approval' steps called 'Approve' and 'Don't approve'. You can add a condition to those two transitions that only specific users and/or groups will be able to perform them - these will be the users that you want to be approving issues. So, only the users and/or groups that have that condition will be able to see the Approval transitions and steps.
The JIRA Quick Start Guide has a great section on workflows to help you set things up.
Can I customize the 'Create Issue' step 1 screen so my users don't see as many projects?
The short answer is no. The step 2 screen is completely customizable, but the only way to customize the step 1 screen would be at the code level - and the source code has a big red warning at the top not to change the code. I think the issue here is in the setup - for a helpdesk scenario, the project should be 'support' or 'helpdesk', and the components should be 'laptop', 'printer', 'phone', etc.
Can I use a post function to trigger a new issue creation?
There isn't a plugin that will create a new issue for you on the post-function but it's possible to create your own. You would need to create a workflow plugin similar to the Creates a Subtask plugin. It's possible you could modify the source for Create Subtask on transition to create a new issue isntead.
To get started creating plugins, take a look at our developer network.
For development help, you can also consult our JIRA DEV forums.
How can I integrate JIRA with my VOIP?
The way to integrate JIRA with another application is to use SOAP. Take a look at the Extending JIRA docs for general extension and plugin information, as well as the Java API, and also take a look at creating a SOAP client.
For some suggestions on integrating with a phone system, take a look at one of the developer blogs.
What else can I do with JIRA canned reports?
You can add portlets to view any of the JIRA canned reports dynamically on a JIRA dashboard, and you can integrate JIRA with Confluence to have dynamic reports and charts shown on Confluence pages. You can pdf a Confluence page, but you won't be able to pdf the report straight from JIRA, except by using your browser and a pdf writer.
Official JIRA Training
Atlassian offers three training packages for JIRA. This training is designed to help you and your team get started and use JIRA successfully. The three training modules are:
* JIRA Fundamentals
* JIRA Administrators
* JIRA Workflow
If you or your colleagues are interested in any of these you can find out more details on the training home page.
Purchasing training at the same time as a JIRA license will also give you a bundled discount. If you are interested in our discounting on multiple products purchased at the same time, this discounting is as follows:
* 2 licenses = 10% discount
* 3 - 4 licenses = 12.5% discount
* 5 - 9 licenses = 15% discount
* 10 or more licenses = 20% discount
This includes cross product licenses as well as pre-paid maintenance and any of our training products. You can purchase maintenance up to 3 years in advance. Please note that this does not include any of our hosted products.
Who uses JIRA in your industry?
Atlassian JIRA has over 12,000 customers. The current sample of JIRA customers can be found here.
You may also be interested in our public JIRA testimonials.
Also our case studies give you a good insight as to how other organisations use JIRA.
Who can help me customize JIRA?
Atlassian has a range of local partners equipped to assist you with implementing and customizing your JIRA instance. You can browse their services listing here.
Feel free to contact any suitable partners directly, or if you would like a recommendation then just forward your requirements to partners@atlassian.com and our business development manager will respond to you shortly.
More questions or need an extension to your evaluation?
You can contact me via this email address or call me directly during local business hours in:
San Francisco, USA on +1 415 701 1110
Sydney, Australia on +61 2 9262 1443
Thanks for attending my JIRA webinar!
Christina
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