This documentation relates to the latest version of Confluence.
If you are using an earlier version, please go to the documentation home page and select the relevant version.

Confluence content or attachments are randomly lost

All Versions
Click for all versions
Confluence 2.9 Documentation

Index

Problem

Attachments, pages or attachments have been deleted from a Confluence instance, possibly over an extended period of time.

Probable Cause

A user has experienced this problem when downloading an offline copy of their Confluence instance using Webcopier.

WebCopier follows every link in Confluence using an aggressive spidering strategy that includes automatic posting of confirmation forms. When WebCopier is run over a page, it follows the remove attachment or page link and performs the equivalent of clicking the OK button on the 'Are you sure you want to remove...?' dialog. If Webcopier has authenticated itself as a user with delete permission for that content, it will then be removed.

Detection

How to audit Confluence - enabling user access logging and identify the username deleting content by searching the access log for suspicious requests to doreremoveattachmentonpage.action or removepage.action

Notes

Webcopier must be used on a Confluence site by an authorised Confluence user for the above problem to occur. For a spider to delete content, it must be provided with the credentials of a Confluence user with the delete privilege and set to blindly post confirmation prompts.

Confluence protects against against updates from automated spiders, such as those that would trawl a public instance of Confluence, by requiring that updates to Confluence content are posted via a form. Search spiders and other crawlers avoid populating and submitting forms for precisely this reason and at present, Webcopier is the only spider reported to submit confirmation forms by default.

Labels:

troubleshooting-faq troubleshooting-faq Delete
Enter labels to add to this page:
Wait Image 
Looking for a label? Just start typing.
  1. Nov 07, 2007

    Mark S says:

    Whew, this could be good to know. We've had a couple of cases where attachments ...

    Whew, this could be good to know.

    We've had a couple of cases where attachments have gone missing and it didn't seem to make sense (from a "malicious" point of view).

    Curious, the instances where we've seen files disappear were in a page and their subpages.  Webcopier's website indicates that it can download only specific directories, but confluence doesn't include the virtual page path in the URL, so that would mean it would be following the children links (but that wouldn't make sense if you were only telling webcopier to download one directory).

    Anyone happen to know if webcopier would be capable of only downloading a specific page and it's sub pages, but not a complete space (or the whole wiki)?

    Our confluence is behind a single sign on. 

    1. Nov 13, 2007

      Mei Yan Chan says:

      Hi Mark, I'm not particularly sure of Webcopier. Perhaps you would like to dire...

      Hi Mark,

      I'm not particularly sure of Webcopier. Perhaps you would like to direct this question in our forum or mailing list. Thanks.

      Regards,
      Mei

  2. Jun 11

    Anonymous says:

    I have logged in and found only the latest new attachement.  All my old att...

    I have logged in and found only the latest new attachement.  All my old attachments for a parent page are not there.  However, after a delay of what appears to be about an hour, the attachements show up! I'm set to use the local confluence storage.  Is there some reason that the attachments do not display right away, albeit the newer ones display? 

    1. Jun 17

      Ming Giet Chong says:

      Hi, I would suggest you to raise a support ticket at our issue tracker for furt...

      Hi,

      I would suggest you to raise a support ticket at our issue tracker for further investigation to this issue:

      Regards,
      MG

Add Comment