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7. > JIRA User Management
8. > JIRA User Management FAQ

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JIRA User Management FAQ

Added by David Soul [Atlassian], last edited by David Soul [Atlassian] on Jan 14, 2007  (view change)

Confluence 2.8 Documentation Index

For answers relating to JIRA User Management, click on any query below. Troubleshooting Confluence login page loads with 'NullPointerException' system error If the page loads with 'System error' with cause 'java.lang.NullPointerException at com.atlassian.user.impl.osuser.OSUUserManager.getOpensymphonyUser(OSUUserManager.java:85)' and output logs shows 'user.provider.jdbc.BaseJDBCProvider] init Could not look up DataSource using JNDI location' error, either the Resource for the DataSource is not being loaded by the application server, or it is being loaded but the resource names do not match. Check the names first, so if '/confluence/WEB-INF/classes/osuser.xml' specifies a datasource named 'java:comp/env/jdbc/JiraDS', the datasource specified in server.xml or confluence.xml must be 'jdbc/JiraDS'. Confluence login page loads with 'HTTP Status 404' and output log shows 'java.lang.ClassNotFoundException' for driver, eg 'com.mysql.jdbc.Driver' Missing the database driver library. On standalone or Apache Tomcat, download the database jar to the common\lib directory. Confluence login page loads but login fails with 'Username and password are incorrect' and output log shows 'Access denied for user' Caused by an incorrect database URL or login in the datasource. Confluence login page loads but login fails with 'Username and password are incorrect' and output log shows 'Cannot create JDBC driver' If your log outputs an error with "FATAL [user.provider.jdbc.JDBCCredentialsProvider] Could not list users. org.apache.commons.dbcp.SQLNestedException: Cannot create JDBC driver of class '' for connect URL 'null'", you are using the incorrect Tomcat format for specifying the Datasource resource. You should check your Tomcat version and use the alternative format. I cannot get my JIRA integration to work, where can I get technical support? See Requesting External User Management Support for information on logging a support request.

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