Search the JIRA 5.0.x Beta and RCs Documentation:

Index
Downloads (PDF, HTML & XML formats)
Other versions

This documentation relates to JIRA 5.0.x Beta and RCs only.
The latest official version is JIRA 4.4.x
If you are using JIRA 4.4.x either view this page in the JIRA 4.4.x documentation or visit the JIRA 4.4.x documentation home page.
Skip to end of metadata
Comment: Search and Replace Updating Links from CAC to DAC
Go to start of metadata

Below are the two Jelly scripts used by Atlassian's support system to automatically close issues after a certain period. These Jelly scripts are then run with the built in Jelly Service.

 Make an issue inactive

Close an issue

For more helpings of Jelly, see Jelly Examples​.

16 Comments

Hide/Show Comments

  1. Jul 31, 2008

    Vincent Thoulé

    Another way may be to implement an Auto Transition.
    Our users required an Auto Closure of old Support Issues.
    To do that, I implemented :

    The Transition's comment may be entered in Workflow Transition as follow

    Rgds
    V.

    1. Dec 02, 2010

      Saran

      Hi Vincent,

      Am new to JIRA 4.1.I can't get you the details in the above link.

      If you don't mind, could you please explain the steps in detail?

      Thanks

      1. Dec 02, 2010

        Vincent Thoulé [Minyaa]

        Hi Saran,

        Kaamelot Plugin is no more supported, and has been replaced by Minyaa.

        For Auto-Transition, see documentation here

        Activity Condition are described here.

        Make a try.

        Vincent

        1. Dec 03, 2010

          Saran

          Thanks for your valuable input Vincent.

        2. Dec 03, 2010

          Saran

          Hi Vincent,

          When I try to create new Service in JIRA 4.1 by giving this class name "com.atlassian.jira.service.AutoTransitionService"

          Its showing the following error

          Class [com.atlassian.jira.service.AutoTransitionService] was not found. Ensure that you have typed it correctly and it is in the classpath.

          Please suggest.

          1. Dec 03, 2010

            Vincent Thoulé [Minyaa]

            Hi Saran,

            I suppose that yo have installed Minyaa!

            Can you open an issue on http://www.minyaa.com/jira and provide more details (How you process the installation and log files)

            Regards

            Vincent

  2. Aug 14, 2008

    Mark Michaelis

    Wondering why it is not stated here... just wrote as comment on the page Jelly Examples how to add these escalation scripts to your JIRA system. Thought it might be a good idea to state this here, too:

    1. Administration
    2. System >> Services
    3. Add a service:
      1. Name My Escalation Task
      2. Built-in Services: Run Jelly script
      3. Delay: in minutes
      4. Press Add Service button
      5. Input File: The Jelly script to run. Must be located on the server.
      6. Output File: Can be empty.
      7. Delay: Hm, can be entered/altered here again.
      8. Press Update

    1. Oct 14, 2010

      Anonymous

      Hi,

      Is this something that If I add to our JIRA system would enable us to apply to our workflows?

      or it would apply to all the issues in the system?

      thanks

      Gill

  3. Aug 18, 2008

    amina

    Do I need these two scripts in order to close an issue after 8 days being inactive?

    If yes, how can I configure them do I need two services running?

    Thanks

  4. Aug 18, 2008

    amina

    I've found the solution I have to add the JIRA toolkit and add a custom field named "resolved issues" this field appears in the filter menu and allow me specify the delay of my filter

    http://confluence.atlassian.com/display/JIRAEXT/JIRA+Toolkit

    Thanks

  5. Oct 21, 2008

    Alexander E. Shevchenko

    This Jelly script escalate issue to project lead in this case:

    • Last comment from assignee or project lead was N days ago
    • Assigne is not project lead
    • Reporter is not in Project role (WorkflowStaff)

  6. Mar 24, 2010

    Royce Wong

    Hi,

    I added a custom field Root Cause (required) to my resolution screen and now my jelly script is throwing error on TransitionWorkflow.

    It happens even if the root cause has already been specified by users at earlier stage of the workflow.

    I searched for docs. related to TransitionWorkflow but looks like it doesn't has a parameter to set custom field:http://confluence.atlassian.com/display/JIRA/Jelly+Examples

    This is what I want:
    If root cause has already been specified, stay that way. If not, update it to the option "No Response".

    How does one set/reference custom field in TransitionWorkflow?

    Thanks.

    1. Mar 25, 2010

      Vincent Thoulé [Minyaa]

      Hi Royce,

      I have resolved such problem by extending the TransitionWorkflow tag.

      See http://www.minyaa.com/documentation/latest/Features/ModuleTools/JellyTags.html#TransitionWorkflowExtended%20Tag

      Regards

      Vincent

      1. Mar 26, 2010

        Royce Wong

        Thanks Vincent! Nice set of tools. I will check out the extended TransitionWorkflow tag..

  7. May 05, 2010

    Royce Wong

    I have this condition in my workflow:

    All sub-tasks must have one of the following statuses to allow parent issue transitions: Closed.

    Naturally, I encountered errors with my jelly script when it tried to close a parent task with one or more non-closed sub-tasks.

    <jira:TransitionWorkflow> Found workflow transition with name/id 'Inactive - Pending Closure' but that is not a valid
 workflow transition for the current state of issue 'ABC-23'.
        at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.getActionByName(TransitionWorkflow.java:437)
        at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.getActionId(TransitionWorkflow.java:161)

bla... bla... bla...

    My question is, how can I catch that exception in jelly script? Which tag\s should I use around jira:TransitionWorkflow? I would like to output my own message instead of errors messages shown above. Thanks in advance.

  8. May 05, 2010

    Royce Wong

    Reply to my own question:

    Tried several other ways but this works.

    Reference: http://java.sun.com/products/jsp/jstl/1.1/docs/tlddocs/c/catch.html