JIRA Administrators FAQ
Usage FAQ
- Adding custom content to the front page
- Allow editing of Closed Issues
- Allowing users to create issues anonymously
- Anonymising data
- Asking for an attachment on the Create Issue page
- Associating a new screen with issue operations — When you spend some quality time creating a new screen with custom fields, you want to make people use it. This quick and dirty how-to helps make your screen implementation dreams come true!
- Can I store customer details, like company, address and contact information, in JIRA?
- Change JIRA Browser Icon
- Changing Custom Field Types
- Changing JIRA's log output — A common task when identifying JIRA problems is to turn up the log level, to get more debug-level logs.
- Logging email protocol details — How to enable email protocol (SMTP, IMAP, POP) logging in JIRA
- Changing Templates Used by Export to Excel from the Issue Navigator
- Changing the default attachment size limit
- Changing the Default Order for Comments from Ascending to Descending
- Changing the default session timeout
- Changing the Due Date input format
- Changing the Issue Key format
- Changing the Project Key
- Changing the Size and Content of the Components Select List
- Changing the Size of the Fix Versions and Affects Versions Select List
- Changing the Size of the Text Area Custom Field
- Changing the Temporary Directory
- Changing the username in JIRA
- Commonly Asked CSV Questions and Known Issues
- Configure the Destination Step After Issue Creation
- Configuring project specific security
- Controlling project visibility
- Using Project Level Security with Project Roles — This tutorial provides a step-by-step guide for creating project roles and using them in an issue security scheme. We recommend creating a test project and two test users for this tutorial.
- Using Project Level Security with User Groups
- Connecting to SSL services
- Creating a Custom Workflow
- Creating an Unassigned Issue
- Creating Issues via direct HTML links
- Current Reporter Browse Project Permission
- Custom field column not visible in Issue Navigator
- CVS ssh Jira Integration
- Disabling Remember My Login on this Computer
- Displaying a Field Based on Another Field Selection
- Editing a custom field option
- Escalating issues (or sending email notifications) when the set turnaround time is exceeded
- Extra CSV Import Features
- Field Layout Schemes in JIRA 3.x
- Finding the Id for Issue Types
- Finding the Support Entitlement Number (SEN)
- Group Name Guidelines for JIRA
- How can I control the editing of issue fields via workflow?
- How do I assign issues to multiple users?
- How do I change the constraints on historical time parameters in gadgets?
- How do I delete a user account?
- How do I disable Firebug for JIRA?
- How do I unlock my JIRA home directory?
- How do I upgrade my Greenhopper License for JIRA 4.0 Enterprise Hosted on my.atlassian.com?
- How Do I Use an SSL Certificate Generated Using openssl?
- How is JIRA pronounced?
- How the CreateOrCommentHandler works?
- How to clear the resolution field when the issue is reopened
- How to configure sub-task to have a specific screen?
- How to create a download link to a file
- How to disable the Resolve issue screen while resolving issues
- How to display a different format for the Number customfield
- How to display custom field of the sub-task in the parent issue screen?
- How to ensure the Road Map tab is visible
- How to have long component version names display properly in the Issue Navigator
- How to Remove 'NONE' from a Select List Custom Field
- How to Rename the 'Priority' Field in the Issue Navigator
- How to re-order the list of issue operation in an issue
- How to resize Free Text Field customfield
- How to search by number range in the Issue Navigator
- Importing data
- Importing user from LDAP
- Neat JIRA LDAP tricks — Gianugo has an interesting blog up about how to take the pain out of migrating users from LDAP
- International characters in notification email subjects
- JIRA as a Support System
- Letting customers only create issues — This page describes a minor JIRA modification which redirects users to an arbitrary page after creating issues (and potentially other operations). It is mainly of interest to JIRA Professional and Standard users.
- Limiting the number of issues returned from a search view such as an RSS feed
- Linking to local file under Firefox
- Login problems
- Mail error - Unable to relay
- Migrating JIRA to Another Server
- Obsolete guides — Administration guides applying to older versions of JIRA
- Changing scope of existing custom fields
- Large text fields in Oracle
- Removing invalid characters from XML backups — In older versions of JIRA it was possible to cut & paste text containing control characters into JIRA issue fields. This causes problems, because JIRA's backup format is XML, and XML does not allow for the storage of most control characters .
- Outward Link Description and Inward Link Description
- Parsing utf-7 emails
- Plans for JIRA's LDAP integration
- Project-specific email templates
- QuickSearch guesses the issue key prefix (sometimes)
- Receiving a Daily Summary of Updated Issues
- Removing Commas for Values Held in Number Field Custom Field Type
- Removing NONE from the Issue Security Drop-Down List
- Re-order workflow transactions
- Resolved issues appearing in Open issues filters
- Restricting the Visibility of Worklog on an Issue
- Retrieving the JIRA Administrator
- Scheme Entity Relations Map — This diagram illustrates the relationships between various JIRA entities and schemes.
- Sending a JIRA data backup to support
- Setting Assignee for Issues Created from Email
- Single Sign-on
- Tracking the Time Taken for Each Workflow Transition
- Translating JIRA
- Troubleshooting Issue Creation Via Email — Use this excerpt to provide a brief explanation of what this how-to will do.
- Troubleshoot Mail Notification Problems
- User access logging — How to track user actions with page access logging
- Using JIRA to Manage reusable modules
- Using validators to make custom fields required on transition screens — Use the 'Fields Required' workflow validator that is packaged in the JIRA Suite Utilities.
- We already have users & groups defined elsewhere - can JIRA make use of these?
- What does JIRA mean?
- Where are the JIRA logs? — A decision tree for finding JIRA logs on your system
- Why doesn't JIRA have a Severity field like Bugzilla?
- Workflow Properties
- XML format for import & export files
Support Policies
- Bug Fixing Policy
- How to Report a Security Issue
- New Features Policy
- Patch Policy
- Security Advisory Publishing Policy
- Security Patch Policy
- Severity Levels for Security Issues
Performance FAQ
- Finding out how many requests a web application currently has
- Indexing in JIRA
- Issue Caching Problems in early JIRA versions
- Is your JIRA Running Slowly
- Profiling Memory and CPU usage with YourKit
- Slow JIRA Operations
Installation Notes
- Atlassian Gadgets Diagnostic Plugin
- Configure JIRA as service on Mac OS X
- Configuring IIS with Tomcat
- Database Notes — These pages contain notes on configuring JIRA with various databases.
- Deploying JIRA in a clustered environment
- Installation Troubleshooting Guide
- Installing a LDAP server on Debian Linux for use with JIRA
- Installing Java on Ubuntu or Debian
- java.lang.NoClassDefFoundError
- JVM and Appserver configuration info
- Causes of OutOfMemoryErrors — When memory problems do occur, the following checklist can help you identify the cause.
- Issues with tomcat 4.x mail and activation jars
- Known Java Issues — Before installing Java, please take a look at this page for any existing issues.
- LicenseFactory error after upgrading JIRA
- Licensing
- Logging request headers
- Solaris ClassNotFoundException
- Transaction Isolation Change exceptions with JBoss
- Windows cannot find -Xms128m
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