Go2Group Free CRM Plugin

Go2Group Free JIRA CRM Plugin

Keep Atlassian JIRA issues and SugarCRM bugs OR Salesforce cases in sync, for free!

Name	Go2Group Free CRM Plugin
Version	3.0.8
Product Versions	Atlassian JIRA Enterprise v3.12+, SugarCRM - v5.0+, Salesforce - Unlimited, Enterprise, or Professional Editions
Author(s)	Go2Group
Homepage	Go2Group Free CRM Plugin
Price	The Go2Group Free CRM Plugin is FREE!
License	Go2Group Software Product EULA
JavaDocs
IssueTracking	See below
Download JAR	Download Today!

Description/Features

The Go2Group Free CRM Plugin provides a method for Atlassian JIRA users to collaborate with teams using Salesforce or SugarCRM. The Go2Group Free CRM Plugin allows users to connect issues from a specified project in Atlassian JIRA to Salesforce or SugarCRM, keeping key customer information in sync automatically. By providing a synching mechanism between different teams, Go2Group helps keep customer management processes flowing by providing these users the information needed to make timely decisions.

Actors - All members of the Sales, Support, and Development teams

Sales personnel using SugarCRM or Salesforce
Support personnel using SugarCRM, Salesforce, or JIRA
Peer review participants
Team supervisors

Questions Being Answered

What customer is associated with a JIRA issue?
What issues are outstanding for a particular customer?
What status are customer support requests currently in?
Which support personnel is handling a specific customer request?
How can different teams collaborate more seamlessly?

Usage

Use Case Example - In this example, Sales is using SugarCRM and Support is using JIRA

Request is logged in SugarCRM's bug module by Sales
The bug is then synced with a JIRA issue
JIRA issue is commented and updated as issue is resolved
Support resolves the issue in JIRA
Resolved JIRA issue is synced to SugarCRM bug, displaying the updated status

Recent Updates

Go2Group Releases Free Version of Popular CRM Plugin

We're releasing a slimmed-down version of our popular Go2Group CRM Plugin - introducing the Go2Group Free CRM Plugin! While it does not include the full suite of configuration available in it's for-pay, big brother, the free version does provide fast installation and setup, allowing your teams to begin collaborating immediately.

To get your hands on the Go2Group Free CRM Plugin, visit the Go2Group website. For support, visit the Go2Group Free CRM Plugin project at jira.Go2Group.com.

For more information on the Go2Group CRM Plugin, visit the Go2Group website today.

Documentation

Go2Group Free CRM Plugin Guide

Gallery

Go2Group Free CRM Plugin

Go2Group Free CRM Plugin - GUI Configuration Screen	SugarCRM Bug Synced with Closed JIRA Issue	Comment in SugarCRM Synced with JIRA

Comment in JIRA Synced with SugarCRM	SugarCRM Bug Synced in JIRA Issue	JIRA Issue Synced in SugarCRM Bug