SalesForce.com JIRA CRM Integration

Added by Doug Bass, last edited by Brett Taylor on May 22, 2008  (view change)

Bi-directional integration of accounts in salesforce.com with Atlassian JIRA. Create JIRA issues within salsforce.com, allowing transparent communication between your sales and development teams.

Name SalesForce.com JIRA CRM Integration
Version 2.3
Product Versions 3.6-3.12
Author(s) Go2Group
Homepage Go2Group CRM Plugin
Price Our Basic CRM Plugin is now free!

The Premium Go2Group Plugin with no annual recurring
licensing fees is still only $995 - Buy now!
License Go2Group Software Product EULA
JavaDocs  
IssueTracking See below
Download JAR Download now!
Test Drive
salesforce - Demo this now on the salesforce AppExchange platform!
Download the Video See the video demo

Description/Features

Go2Group's CRM Plugin is the only SECURE way to seamlessly exchange crucial information between development and sales teams using industry-best solutions. The CRM Plugin displays salesforce.com customer data in a JIRA ticket and JIRA issues in a salesforce.com screen, sharing timely knowledge between two otherwise disparate teams.

The Go2Group salesforce.com CRM Plugin can also interface with other CRM systems in addition to salesforce.com. The plugin as delivered is capable of using calls to database-stored procedures to access your CRM data automatically.

An extendible Java API is available to integrate with other CRM systems.

This application is both bi-directional and SECURE.  JIRA issues can be created via salesforce.com and within JIRA.

NEW: salesforce.com display is now customizable.

For more information, including an online demo, please visit the Go2Group CRM Plugin page on our website, or contact Go2Group for specific requests.

Additionally, visit the salesforce.com TestDrive set up for our customers to try the CRM Plugin.

Usage

Installation is simple and straight forward - install the plugin on your JIRA server. Create custom fields in JIRA and add the desired report screen(s) to salesforce. For more information, see the Go2Group CRM Plugin Installation Guide on our website.

Go2Group's salesforce.com JIRA CRM Plugin
(view as slideshow)
       
  JIRA view of accounts   Display the issues with all saved filters as links   Display the issues for an account in salesforce  
 
       
  Select one or many acconts in JIRA/create issue   Display issue and account info in JIRA   Searching for all issues for this account in JIRA  
 
           
           
 





Examples

See the video demo (video demo now available for download, in WMV format). Also, try the SalesForce Test Drive - a working installation of the plug-in.

Version History

v2.3 Now Available Includes the following updates:

  • Support for multiple Salesforce issues linking to a single JIRA issue
  • Replication prevention of attachment from JIRA to Salesforce
  • Salesforce fields are updated when a JIRA issue is created or updated
  • Bug fixes and performance enhancements

v2.13.6 Now Available Includes the following updates:

  • Now Salesforce Certified!
  • Integration with Salesforce Professional edition
  • Works on Windows, Mac, and Unix platforms
  • Minor bug fixes and performance enhancements

v2.12.6 Now Available Includes the following updates:

  • Simplified salesforce.com installation
  • Performance updates
  • Minor bug fixes

v2.12 Includes the following updates:

  • Create JIRA issues directly from your salesforce account!
  • Query custom fields in salesforce.com
  • Performance updates
  • Minor bug fixes

v2.11 Includes the following updates:

  • Enhanced Password encryption
  • Simpler account selection through the use of AJAX

v2.0: Includes the following updates:

  • The client and the applications fields are now 'linked' on one screen, ie, when a client is selected, its related application appear in the application screen.
  • A search box has been added to the client field, ie, typing character in this field results in the matching clients to be put in the client field. This is a true AJAX enabled field - as you take queries are sent to the database real time via a new servlet.
  • The view of the application information has been revised in the issue screen - the media types are now displayed and repeating application names are not displayed.
  • In the navigator view (the results of a find), the client is displayed as client:id and the application name is only displayed instead of the HTML table (as in the previous release).
  • A searcher has been added for the Clients and Applications fields so issues can be found for a specific client or specific application. This requires re-indexing the JIRA database (see step #5 below).
    • Additional fields have been added to the properties file to support these features.

v1.1 (Free version) - Includes the following updates:

  • Secure transaction
  • Performance improvements
  • Updated collateral

v1.0: Initial version

Open Issues

Atlassian Developer Network JIRA (1 issues)
T Key Summary Reporter Status
New Feature SLSF-6 Web Interface for Properties FIle Dane Knecht Open

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