Bi-directional integration of information in http://www.salesforce.com with JIRA.
| Name | Salesforce.com JIRA Integration |
|---|---|
| Version | 1.3-dr1 |
| Product Versions | 3.7+ |
| Author(s) | CustomWare Asia Pacific |
| Homepage | http://www.customware.net/repository/display/CustomWare/Salesforce.com+Integration+Plugins |
| Price | Buy together with the Salesforce.com Confluence Plugin |
| License | Commercial |
| Download JAR |  |
| Issue Tracking | http://developer.atlassian.com/jira/browse/SFDC |
Description/FeaturesCustomWare has written a set of plugins for JIRA and for Salesforce.com to allow bi-directional integration. See also the Salesforce.com Confluence Plugin The integration has a new CustomFieldType and searcher that allows the user to select a list of Accounts from Salesforce.com
In Salesforce.com, we do the reverse, we allow all of the issues associated with an account to be displayed on the account details page.
Supported Data
The fields have the option of being single or multi-select and match the expected JIRA behaviour. Version History
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Customer ReferencesWe have a number of references from Customers at our Partner Homepage |
Open Issues
Atlassian Developer Network JIRA
(9 issues)
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| T | Key | Summary | Reporter | Status |
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SFDC-5 | Create AppExchange Test Drive | Rob Castaneda |
 Open
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SFDC-7 | Add support for more entities in Confluence | Rob Castaneda |
Open
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SFDC-8 | Single-sign on integration with SFDC and Atlassian product suite | Rob Castaneda |
Open
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SFDC-10 | Relate a JIRA user to a Salesforce.com account. | Phylina Zhang |
Open
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SFDC-16 | Auto-populate related fields in JIRA | Jonathan Appel |
Open
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SFDC-17 | Create SFDC custom fields which retrieve JIRA data | Jonathan Appel |
Open
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SFDC-18 | Display the SF case number when linking cases to existing JIRA issues | Dominic Lovell |
Open
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SFDC-19 | Add links to JIRA issues to existing Salesforce.com cases | Dominic Lovell |
Open
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SFDC-21 | Enhancement to SF account information query | Varun |
Open
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Screen Shots
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Screenshots (view as slideshow) |
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Comments (6)
Jun 11, 2007
Dharmendra Varma says:
Do I need to have enterprise version of Salesforce for this to work? I hav...Do I need to have enterprise version of Salesforce for this to work? I have enterprise version of Jira but not salesforce.
Jun 11, 2007
Stafford Vaughan says:
Hi Dharmendra, Thanks for your interest. The plugin requires Web Services acces...Hi Dharmendra,
Thanks for your interest. The plugin requires Web Services access to operate, and currently Salesforce.com offers access to the Apex Web Services API in the Enterprise and Unlimited versions of the product only (see http://www.salesforce.com/products/editions-pricing/feature-comparison/). I believe that Salesforce.com may offer Web Services access to Professional and Group customers for an additional cost, but you will need to contact Salesforce.com to confirm.
-Stafford
Jul 23, 2007
Ryan Kawecki says:
I would like to demo the JIRA plugin for integration with Salesforce. Is this po...I would like to demo the JIRA plugin for integration with Salesforce. Is this possible? We currently have a demo version of JIRA installed and have a test account for Salesforce. Do we need to install a plugin for Salesforce as well.
From withing Salesforce we would like to do the following. Please confirm if any of this is not possible.
1. Submit an Issue to JIRA.
2. Link an existing Salesforce CASE with a JIRA Issue.
3. Edit a JIRA Issue from Salesforce.
4. Allow the customers on the Customer Facing Portal from Salesforce to see the JIRA Issues associated with their Salesforce cases.
5. Search for JIRA Issues based on user defined queries.
6. Update the Salesforce Case or JIRA Issue from Salesforce will send an auto email to the owner of the Issue in JIRA
From within JIRA we need the following. Please confirm if any of this is not possible
1. Associate a JIRA Issue with a Salesforce Case
2. Search for Salesforce Case based on user defined queries
3. Need to see Customer Contact information associated with the Salesforce Case.
4. Edit Salesforce case from JIRA
5. Updating the JIRA Issue or Salesforce Case from JIRA will send an auto email to the owner of the case in Salesforce
Thanks,
Ryan Kawecki
Jul 23, 2007
Daren Klamer says:
Hi Ryan, You can certainly demo the Salesforce.com plugin for JIRAHi Ryan,
You can certainly demo the Salesforce.com plugin for JIRA. Download it now (no questions asked!) to see how all of the custom fields work. The custom fields allow you to link JIRA issues with records within Salesforce.com . The S-Controls (the parts of the plugin that lets you look at JIRA issues from Salesforce.com) also work without a license. There is one feature that is not available in the plugin without a license, and this is the feature that allows you to create JIRA issues from Salesforce.com cases. To trial this feature, please email atlassian@customware.net and ask for an Evaluation license.
Here is a quick rundown of the features you have outlined in your reply (with comments)
This is possible, and here is a page that describes the process.
This too is possible, by adding a Salesforce.com Case Custom Field to JIRA.
This is currently not available in the plugin.
This is currently possible, assuming the plugin and Salesforce.com is configured appropriately.
Searching for JIRA issues from within Salesforce.com is not possible at the moment. Salesforce.com and the plugin can both be customised in a way to allow this though. Contact atlassian@customware.net for more information.
This is currently not possible.
This is possible, by adding a Salesforce.com Case Custom Field to JIRA, and the related Case S-Control
This is partly possible. The plugin indexes the Name and ID of the Salesforce.com case. So searching for Salesforce.com Cases within JIRA is possible, assuming that a JIRA Issue is linked with the case in question, and the search query contains either the Salesforce.com Case ID or name.
This feature has not been implemented yet. Please contact atlassian@customware.net if you would like more information on getting this feature implemented.
This is currently not possible.
This is currently not possible. Please contact atlassian@customware.net if you would like more information on getting this feature implemented.
Feb 21
Dominic Lovell [CustomWare Asia Pacific] says:
There is one feature that is not available in the plugin without a license, and ...This feature is now available without a license key!
Jun 19
Bradley Wagner says:
Hi, our customers use JIRA as a support portal. As such,...Hi, our customers use JIRA as a support portal. As such, it is not possible for us to expose this custom field to them for editing when filing/updating support cases especially if it has the ability pull the names of our other customers for them to see.
Is it possible to have this field automatically updated using the email address of the issue reporter to pull the Organization name from Salesforce and not include the custom field in the Issue edit screen at all?
Thanks!