'Sorry, an error occurred trying to log you in - please try again' Message when Trying to Login in JIRA
Symptoms
With JIRA, an error appears:
"Sorry, an error occurred trying to log you in - please try again." when trying to log in JIRA with an LDAP user.
The following appears in the atlassian-jira.log
:
2011-03-16 14:59:06,599 QuartzWorker-0 INFO ServiceRunner [atlassian.crowd.directory.DbCachingRemoteDirectory] synchronisation complete in [26ms]
2011-03-16 14:59:06,648 QuartzWorker-0 ERROR ServiceRunner [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [10000].
com.atlassian.crowd.exception.OperationFailedException: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllUsers(UsnChangedCacheRefresher.java:255)
...
Caused by: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
at java.util.concurrent.FutureTask$Sync.innerGet(FutureTask.java:222)
... 10 more
Caused by: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:352)
...
Caused by: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:203)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:315)
...
Caused by: javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(LdapNamingEnumeration.java:224)
... 13 more
Caused by: javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]
at com.sun.jndi.ldap.LdapReferralContext.<init>(LdapReferralContext.java:74)
at com.sun.jndi.ldap.LdapReferralException.getReferralContext(LdapReferralException.java:132)
... 15 more
Caused by: java.net.UnknownHostException: mycompany.com
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:195)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:432)
Cause
This happens when the BaseDN of the directory does not contain an Organizational Unit (OU). For example: BaseDN:dc=mycompany,dc=com
Resolution
- Add an Organizational Unit (OU) to the BaseDN. For example: ou=office,dc=mycompany,dc=com
Please see our Troubleshooting LDAP User Management documentation for further assistance with diagnosing LDAP problems.
Last modified on Dec 1, 2020
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