Support requests can't be generated from administration UI

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Added by Atlassian Support, last edited by Sisyphus User on Jan 06, 2010 (view change)

Symptoms

Sending a test mail does not show any error. However, the following exception is thrown while sending a support request.

552 4.3.1 Message size exceeds fixed maximum message size
com.sun.mail.smtp.SMTPSendFailedException: 552 4.3.1 Message size exceeds fixed maximum message size
   at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1275)
   at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1149)
   at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:527)
...

Cause

The message size limit on the mail server was too small and the email was not sent.

Resolution

Increase the size limit of emails/attachments, so that support requests can be sent to JIRA's support.

Labels

error_messages error_messages Delete

jira jira Delete