JIRA Studio licensing is user-based. This means the pricing for your JIRA Studio instance is determined by the number of users that you want to have access to it.
There are two different user access levels for licensing: Developer and Collaborator. Each user account type has a separate user count for your license and provides a different level of access to JIRA Studio.
The sections below describe the differences between these two user account types and how to purchase and configure them.
On this page:
- What can Developers and Collaborators access?
- What are the differences in pricing between Developer and Collaborator access levels?
- How do I change a user from a Developer to a Collaborator (and vice versa)?
- How do I calculate the user count for my account?
- How do I reduce the user count of my account?
What can Developers and Collaborators access?
Developers have complete access to JIRA Studio functionality.
Collaborators are not able to:
- Create Projects in JIRA Studio.
- See the 'Source,' 'Review or 'Builds' application tabs in JIRA Studio.
- Access your Subversion repository, which means that they cannot commit code.
Users assigned a No Access level cannot access JIRA Studio.
Access Level |
JIRA (Issues) |
Confluence (Wiki) |
FishEye (Source) |
Crucible (Reviews) |
Bamboo (Builds) |
Subversion (Repository) |
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Developer |
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Collaborator |
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No Access |
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— has complete user access to the application.
— has restricted access to the application.
— cannot access the application.
What are the differences in pricing between Developer and Collaborator access levels?
Collaborator and Developer user access levels are priced separately, as they allow different levels of access to JIRA Studio.
JIRA Studio starts with a minimum purchase of five Developer users. You can then choose to add Collaborator users to your account and/or further Developer users. Please note that you must purchase the minimum five Developer users before you can add any Collaborator users to your account.Further upgrades are available in pre-specified amounts, e.g. 5 users, 10 users, 15 users, etc. There is no maximum limit on the number of users you can upgrade to.
Please see the JIRA Studio pricing page for details on pricing. If you wish to purchase more developer and/or collaborator users for your account, please refer to the instructions in the account update FAQ
How do I change a user from a Developer to a Collaborator (and vice versa)?
You specify a user's access level when you create their account. You can also change their user access level. Please see the Managing User Access Levels page for instructions on how to change a user from a Developer to a Collaborator, and vice versa.
How do I calculate the user count for my account?
You can view the user count on the JIRA Studio Administration Console. See the instructions on viewing your Account Information. This page will list the user counts of Developers and Collaborators for your account. The number of each user level of access purchased for your account is displayed, as well as the number currently being used.You can assign Developer or Collaborator access to users with a direct JIRA Studio login, or to users who log in externally. This concept of external access applies to only customers who user JIRA Studio with Google Apps integration. An external user is a user — client, contact, remote worker — who does not have access to your company email domain, but who you allow to access your JIRA Studio integration with Google Apps.
External users assigned to Developer or Collaborator access level contribute toward your licensing user count.
How do I reduce the user count of my account?
If you have reached the user limit for one or both of the user account types for your account, you have a number of options available:
- Change the user access level for some users — if you have only reached the user limit for one of your user access levels, you can change the user access level for those users. For example, if you have exceeded the number of developers allowable under your license, but have not exceeded your collaborator count, you could change some of your developers to collaborators. To make this change, read the instructions on changing a user's access level on the Managing User Access Levels page.
- De-activate some users — if you have reached the user limit for both of your user access levels, you can set the user access level as 'No Access'. This will remove the user from all user groups with login privileges. This also means that the user will no longer count against either your developer or your collaborator counts. To make this change, read the instructions on managing users and groups.
- Upgrade your account — if you do not wish to change user access levels for your users, or remove login privileges from any users, you may wish to consider upgrading your account to add more users. To make this change, read the instructions on upgrading your account
Please note that the 'contegix' and 'sysadmin' administrative accounts do not count towards your license total.
