Product: Confluence
Environment
| Operating System | |
|---|---|
| Affect Version/s | |
| JVM | |
| Database | |
| Application Server |
Error Message
com.atlassian.confluence.importexport.ImportExportException: Error while generating PDF!
at com.atlassian.confluence.importexport.impl.PdfExporter.generatePDF(PdfExporter.java:165)
caused by: java.lang.NullPointerException
at org.apache.fop.render.pdf.fonts.LazyFont.getAscender(LazyFont.java:127)
Symptom
The special/internationalized characters are still being translated as "#" in the PDF file produced.
Diagnostics/Test
Root Cause
The error message relates to a bug that is being reported here:
Where PDF language currently does not support other custom fonts than Verdana.
Additionally, the updated and valid verdana fonts installed may not be added onto ${confluence.home}/fonts directory which may lead to the "#" signs being rendered and replaces the special characters in PDF.
Solution
Ensure the valid Verdana font is installed as well as ensure that a compatible fop.xml file is created in the ${confluence.home}/fonts directory when installing fonts via the Admin console.