Product: Confluence
Environment
| Operating System | |
|---|---|
| Affect Version/s | 2.7 |
| JVM | |
| Database | SQL Server |
| Application Server |
Error Message
C:\confluence\confluence-2.7-std\bin>echo %java_home%
C:\Progra~1\Java\jdk1.6.0_04
C:\confluence\confluence-2.7-std\bin>service.bat install Confluence
Installing the service 'Confluence' ...
Using CATALINA_HOME: C:\confluence\confluence-2.7-std
Using CATALINA_BASE: C:\confluence\confluence-2.7-std
Using JAVA_HOME: C:\Progra~1\Java\jdk1.6.0_04
Using JVM: C:\Progra~1\Java\jdk1.6.0_04\jre\bin\server\jvm.dll
The service 'Confluence' has been installed.
C:\confluence\confluence-2.7-std\bin>tomcat5 //US//Confluence --Startup auto
C:\confluence\confluence-2.7-std\bin>net start Confluence
The Apache Tomcat Confluence service is starting.
The Apache Tomcat Confluence service could not be started.
A service specific error occurred: 0.
More help is available by typing NET HELPMSG 3547.
The Confluence logs show the following error:
[2008-10-30 15:13:15] [947 prunsrv.c] [error] Failed creating java C:\jdk1.6.0_10\jre\bin\server\jvm.dll
[2008-10-30 15:13:15] [1202 prunsrv.c] [error] ServiceStart returned 1
Symptom
Diagnostics/Test
Root Cause
Tomcat can't find msvcr71.dll. This appears to be a known Sun issue.
Solution
Place a copy of JDK_HOME\bin\msvcr71.dll to a system path directory ( <windows>/system32 directory ). If this doesn't work, place it in Tomcat's bin folder.