Creating an issue via Live Chat

Thank you for taking the time to report your issue via Live Chat. You have been directed to this page because support requests via live chat require a corresponding support issue. This will enable our engineers to quickly review your issue and action it appropriately.

To assist us in this process please provide the following information in your live chat session.

When we receive this information we will create a support issue and provide you with the issue number via your current live chat session. We will then either transfer you to a support engineer, or advise you that we will respond later via the support issue, depending on the severity of your issue.

Please provide the following information in the order set out below:

• A one line summary of your issue

• Your JIRA user name

• JIRA version: (e.g. v3.x.x Enterprise, Professional, Standard)  available through Administration > System > System Info > JIRA Info > Edition + Version

• A detailed description of the issue: please include as much description as possible about how we can replicate your problem

• Application server name & version: available through Administration > System > System Info > Application Server Container

• Type of database & version: available through Administration > System > System Info > Database Type

• Type of Atlassian License you are using: (e.g.Commercial, Evaluation, Open-Source, Academic, Non-Profit, Atlassian Partner) available through Administration > System > License Details > License Type

• Timezone: e.g. GMT-7

• Phone number including country & area code

• Server ID: Available through Administration > System > License Details > Server ID