Troubleshooting

JIRA Troubleshooting Guides

JIRA FAQ

Causes of OutOfMemoryErrors — When memory problems do occur, the following checklist can help you identify the cause.

Indexing in JIRA

Is your JIRA Running Slowly

JIRA Administrators Knowledge Base

Profiling Memory and CPU usage with YourKit

Troubleshooting Issue Creation Via Email — Use this excerpt to provide a brief explanation of what this how-to will do.

Confluence Troubleshooting Guides

New User FAQ

Can I use CamelCaseLinks like they do on WardsWiki? (Confluence 2.7)

Can I use CamelCaseLinks like they do on WardsWiki? (Confluence 2.6)

Can I use CamelCaseLinks like they do on WardsWiki? (Confluence 2.5.6)

Can I use CamelCaseLinks like they do on WardsWiki? (Confluence 2.5)

Can I use CamelCaseLinks like they do on WardsWiki? (Confluence 2.8)

How do I?

Add Spell Checking To Confluence (Confluence 2.7)

Add Spell Checking To Confluence (Confluence 2.6)

Add Spell Checking To Confluence (Confluence 2.5.6)

Add Spell Checking To Confluence (Confluence 2.5)

Add Spell Checking To Confluence (Confluence 2.8)

Change default font in Confluence (Confluence 2.7)

Change default font in Confluence (Confluence 2.8)

Change default font size in Confluence (Confluence 2.6)

Change default font size in Confluence (Confluence 2.5.6)

Change default font size in Confluence (Confluence 2.5)

Change listen port for Confluence Standalone (Confluence 2.7)

Change listen port for Confluence Standalone (Confluence 2.6)

Change listen port for Confluence Standalone (Confluence 2.5.6)

Change listen port for Confluence Standalone (Confluence 2.5)

Change listen port for Confluence Standalone (Confluence 2.8)

Copy Or Rename A Space (Confluence 2.7)

Copy Or Rename A Space (Confluence 2.6)

Copy Or Rename A Space (Confluence 2.5.6)

Copy Or Rename A Space (Confluence 2.5)

Copy Or Rename A Space (Confluence 2.8)

Create a page by passing parameters to a template (Confluence 2.7)

Create a page by passing parameters to a template (Confluence 2.6)

Create a page by passing parameters to a template (Confluence 2.5.6)

Create a page by passing parameters to a template (Confluence 2.5)

Create a page by passing parameters to a template (Confluence 2.8)

Disable Profile Pictures showing up in Recently-Updated Macro? (Confluence 2.7)

Disable Profile Pictures showing up in Recently-Updated Macro? (Confluence 2.8)

Disable public account signups (Confluence 2.7)

Disable public account signups (Confluence 2.6)

Disable public account signups (Confluence 2.5.6)

Disable public account signups (Confluence 2.5)

Disable public account signups (Confluence 2.8)

Enable public anonymous access (Confluence 2.7)

Enable public anonymous access (Confluence 2.6)

Enable public anonymous access (Confluence 2.5.6)

Enable public anonymous access (Confluence 2.5)

Enable public anonymous access (Confluence 2.8)

Enable user access logging (Confluence 2.7)

Enable user access logging (Confluence 2.6)

Enable user access logging (Confluence 2.5.6)

Enable user access logging (Confluence 2.5)

Enable user access logging (Confluence 2.8)

Getting a License for a Staging Environment (Confluence 2.8)

How do I change the space key? (Confluence 2.7)

How do I change the space key? (Confluence 2.6)

How do I change the space key? (Confluence 2.5.6)

How do I change the space key? (Confluence 2.5)

How do I change the space key? (Confluence 2.8)

How do I disable indexing of attachments (Confluence 2.7)

How do I disable indexing of attachments (Confluence 2.6)

How do I disable indexing of attachments (Confluence 2.5.6)

How do I disable indexing of attachments (Confluence 2.5)

How do I disable indexing of attachments (Confluence 2.8)

How much disk space does Confluence need? (Confluence 2.7)

How much disk space does Confluence need? (Confluence 2.6)

How much disk space does Confluence need? (Confluence 2.5.6)

How much disk space does Confluence need? (Confluence 2.8)

Installing Confluence Standalone (Confluence 2.7)

Installing Confluence Standalone (Confluence 2.6)

Installing Confluence Standalone (Confluence 2.5.6)

Installing Confluence Standalone (Confluence 2.5)

Installing Confluence Standalone (Confluence 2.8)

Rebuild index from scratch (Confluence 2.7)

Rebuild index from scratch (Confluence 2.6)

Rebuild index from scratch (Confluence 2.8)

Redirect users to a page on login (Confluence 2.7)

Redirect users to a page on login (Confluence 2.6)

Redirect users to a page on login (Confluence 2.5.6)

Redirect users to a page on login (Confluence 2.5)

Redirect users to a page on login (Confluence 2.8)

Retrieve file attachments from a backup (Confluence 2.7)

Retrieve file attachments from a backup (Confluence 2.6)

Retrieve file attachments from a backup (Confluence 2.5.6)

Retrieve file attachments from a backup (Confluence 2.5)

Retrieve file attachments from a backup (Confluence 2.8)

Setup email notifications of page updates (Confluence 2.7)

Setup email notifications of page updates (Confluence 2.6)

Setup email notifications of page updates (Confluence 2.5.6)

Setup email notifications of page updates (Confluence 2.5)

Setup email notifications of page updates (Confluence 2.8)

Share users and groups between Confluence and JIRA (Confluence 2.7)

Share users and groups between Confluence and JIRA (Confluence 2.6)

Share users and groups between Confluence and JIRA (Confluence 2.5.6)

Share users and groups between Confluence and JIRA (Confluence 2.5)

Share users and groups between Confluence and JIRA (Confluence 2.8)

Start Confluence automatically on system startup (Confluence 2.7)

Start Confluence automatically on system startup (Confluence 2.6)

Start Confluence automatically on system startup (Confluence 2.5.6)

Start Confluence automatically on system startup (Confluence 2.5)

Start Confluence automatically on system startup (Confluence 2.8)

Upgrade My Trial To A Commercial Version (Confluence 2.7)

Upgrade My Trial To A Commercial Version (Confluence 2.6)

Upgrade My Trial To A Commercial Version (Confluence 2.5.6)

Upgrade My Trial To A Commercial Version (Confluence 2.5)

Upgrade My Trial To A Commercial Version (Confluence 2.8)

Misc.

Cannot install Confluence due to 'NullPointerException in DefaultPluginManager' error

Cannot register Confluence due to 'License you entered was not valid' error

Cannot send email due to 'javax.mail.NoSuchProviderException' SMTP error

Cluster Administration page

Cluster Troubleshooting

Confluence and SOAP on Resin

Confluence content or attachments are randomly lost

Confluence Main FAQ

Confluence stops responding after some time

Confluence Unix and X11 Dependencies — On Unix-based operating systems, the Java runtime makes use of certain parts of the platform's native X11 graphics libraries. The X Server does not have to be running, but the libraries must be available on the server. Confluence will run on a server that does not have Xlib installed, but parts of the application that manipulate graphics: PDF exports, image thumbnailing, the image gallery macro, CAPTCHA, and the resizing of profile pictures, will fail.

Confluence will not start - CommandBridge ClassNotFoundException

Confluence won't start with "Error creating Home directory"

Custom HTML broken in Look and Feel after saving invalid HTML

Dynamic tasklist macro edits fail with ConversionException after JDK upgrade

Edit page fails with 'DataIntegrityViolationException... Violation of PRIMARY KEY constraint'

Enabling detailed SQL logging

Fix '404' errors in Space tree view

Fix 'Error using thumbnails - No image support in Java runtime'

Fix 'java.lang.UnsupportedClassVersionError... Unsupported major.minor version 49.0'

Fix 'Page Not Found' errors for pages with spaces in the title

Fix 'Too many open files' error on Linux by increasing filehandles

Fix Case Mismatches in Permissions

Fix JavaScript browser errors

Fix Out of Memory errors by increasing available memory

Known Issues for Resin 3.x

MySQL 3.x Character Encoding Problems

NotSerializableException on shutdown

PDF export fails on Linux with UnsatisfiedLinkError

Requesting External User Management Support

Search is not finding my data AND the indexing process does not appear to be completing

Troubleshooting Character Encodings

Troubleshooting HTTPS or SSL-related problems

Troubleshooting LDAP User Management

Troubleshooting Problems & Requesting Technical Support — If you have a problem with Confluence, please follow these steps:

Troubleshooting SQL Exceptions

Troubleshooting the "Not Permitted" Screen under LDAP Integration

View page containing Chart macro throws 'NoClassDefFoundError'

What browsers are supported? I cannot see the Rich Text Editor in my browser

Page Operations

Browse Space