Cannot change to custom avatar

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

User are not able to change his/her avatar to custom avatar

  • Only impacting single/some user
  • Changing to default avatar works fine
  • Other user are able to change to custom avatar

Diagnosis

Diagnostic Steps

  • Trace the changing avatar using HAR file
  • You will notice the username will point to 2 username

Cause

This is caused by conflicting username, for example:

  1. User John was rename to Jonathan and connected to LDAP
  2. A new user is created and uses the name John as user name
  3. Conflicting, JIRA will be confuse to map the avatar ID

 

Resolution

Rename the new user to use another login/username.

 

Last modified on Feb 17, 2016

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