Cannot start JIRA after fresh installation, 500 error page
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
JIRA is unable to start and shows a 500 error page after a fresh install.
The following appears in the catalina.out
http-nio-8080-exec-16 ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [Servlet execution threw an exception] with root cause
java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.prepareDispatcher(JiraWebworkActionDispatcher.java:192)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:132)
http-nio-8080-exec-16 INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
com.atlassian.jira.util.RuntimeIOException: Error reading database configuration file.Diagnosis
Environment
- Fresh installation
Diagnostic Steps
- Ensure that instance complies with the supported JIRA platforms for your specific version.
Cause
This is caused by the conflicting system JAVA. Verify that system JAVA is the supported JAVA as well.
Resolution
Troubleshoot the system JAVA using below commands:
Edit JAVA_HOME path:
gedit /etc/environment
Replace with below:
export JAVA_HOME="/usr/lib/jvm/oracle_jdk8"
PATH="/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:$JAVA_HOME";
To append the JAVA_HOME changes:
source /etc/environment
Recheck java:
java -version
echo $JAVA_HOME
sudo update-alternatives --config java to change the system java as well.
Last modified on Oct 11, 2018
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