Failed in rendering JIRA issue pages which have too long comments

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When opening a JIRA issue page which has too long comments, Chrome (64 bit) failed to render it with the following error.

Diagnosis

Environment

  • JIRA 7.0.10 or the earlier versions

  • Windows OS (as the client OS)
    • I could reproduce this problem with Windows7 and Windows Server 2008 at least
  • Chrome 51.0.2704.106 (64 bit)

Diagnostic Steps

  • Check if there are too long comments on the problematic issue page
    • I could reproduce this problem on a issue which has 10 comments which contain 5000 lines each at least
  • Check chrome_debug.log
    1. Launch Chrome with --enable-logging option
    2. Reproduce the problem
    3. Check if there is the following error on the log

      [2192:1872:0707/112134:ERROR:browser_gpu_channel_host_factory.cc(119)] Failed to launch GPU process.

Cause

This problem is caused by the browser spec in a specific use case.

Workaround

  • Use different browser
    • You can also use Chrome (32 bit)
  • Delete the too long comments from the problematic issue and move the comments into some text files and attach them to the issue instead

Resolution

This problem didn't happen on the latest JIRA (JIRA 7.1.8 at this moment).
Please upgrade your instance to JIRA 7.1.8 or the later version to avoid this problem.

 

Last modified on Jul 7, 2016

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