HTML Email Renders Differently in Outlook 2003 after Upgrading to JIRA 4

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Symptoms

When viewing an issue notification email in Outlook 2003 the font size is much larger than normal.

Cause

JIRA 4.x now uses cascading style sheets instead of tables for HTML email notifications. Outlook 2003 doesn't render the font size properly even though the CSS is valid.

Resolution

Edit $JIRA/atlassian-jira/WEB-INF/classes/templates/email/html/includes/header.vm , line 12:

<style type="text/css">
        body {
            background-color:#f0f0f0;
            font-size:12px;
        }
<!-- Add the line below -->
        td {font-size:12px;}
    </style>
Last modified on Feb 26, 2016

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