It takes too long time to login to JIRA which is hosted on AWS
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Problem
It takes too long time to login to JIRA which is hosted on AWS in case source IPs which can access the port which JIRA is running on (default: 8080) are restricted with Security Group.
Diagnosis
Confirm if there is the public IP of the EC2 instance itself in the whitelist of the inbound access.
(We tend to forget to configure a rule about the public IP.)
You might also find the following timeout in atlassian-jira.log:
2016-08-24 07:03:49,420 http-nio-8080-exec-4 ERROR test 419x111x1 1kbh968 xxx.xxx.xxx.xxx / [c.a.g.r.internal.http.HttpClientFetcher] Unable to retrieve response
org.apache.http.conn.ConnectTimeoutException: Connect to 54.84.33.176:8080 [/54.84.33.176] failed: Connection timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:149)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.fetch(HttpClientFetcher.java:85)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.fetchBundle(DefaultMessageBundleFactory.java:138)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:111)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getParentBundle(DefaultMessageBundleFactory.java:127)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:101)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)
at org.apache.shindig.gadgets.variables.VariableSubstituter.substitute(VariableSubstituter.java:47)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:127)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:79)
... 3 filtered
Cause
Access to the port from the public IP of the EC2 instance itself is not allowed and it caused the timeout.
Resolution
Allow the public IP to access the port which JIRA is running on.
Related
- JRASERVER-64137 - Getting issue details... STATUS