JIRA 4.4.x reindex fail and GreenHopper not working

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Symptoms

GreenHopper is not working and JIRA 4.4.x reindex fail with the following error in the atlassian-jira.log:

java.lang.NoClassDefFoundError: org/apache/lucene/document/Field$Index
at com.atlassian.greenhopper.customfield.rank.RankCustomFieldIndexer.addDocumentFieldsSearchable(RankCustomFieldIndexer.java:25)
at com.atlassian.jira.issue.index.indexers.impl.AbstractCustomFieldIndexer.addIndex(AbstractCustomFieldIndexer.java:44)
at com.atlassian.jira.issue.index.IssueDocument.getDocument(IssueDocument.java:40)
at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.get(DefaultIssueDocumentFactory.java:15)
at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.get(DefaultIssueDocumentFactory.java:11)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IssueLockDocumentCreationStrategy$2.get(DefaultIssueIndexer.java:512)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IssueLockDocumentCreationStrategy$2.get(DefaultIssueIndexer.java:509)
at com.atlassian.util.concurrent.ManagedLocks$ManagedLockImpl.withLock(ManagedLocks.java:315)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IssueLockDocumentCreationStrategy.get(DefaultIssueIndexer.java:508)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IssueLockDocumentCreationStrategy.get(DefaultIssueIndexer.java:496)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IndexIssuesOperation.perform(DefaultIssueIndexer.java:371)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$4$1.get(DefaultIssueIndexer.java:255)

Cause

The bundled GreenHopper clashes with the new installed GreenHopper plugin

Resolution

  1. Shutdown JIRA
  2. Delete the bundled plugin jira-greenhopper-plugin-<version>-disabled.jar in <jira-install>\atlassian-jira\WEB-INF\classes\atlassian-bundled-plugins.zip.
  3. Delete the following directories:
    • <jira-home>\home\plugins\.bundled-plugins
    • <jira-home>\home\plugins\.osgi-plugins
  4. Restart JIRA
Last modified on Mar 30, 2016

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