JIRA Restart after restoring data throws "java.lang.NoClassDefFoundError: javax/xml/bind/DatatypeConverter"

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Problem

JIRA becomes unaccessible (blank page) upon restart after restoring data. The following is thrown in  atlassian-jira.log

2016-01-04 08:48:05,019 localhost-startStop-1 ERROR      [c.a.jira.upgrade.UpgradeLauncher] An Error occurred during UpgradeLauncher servlet context initialisation - javax/xml/bind/DatatypeConverter.
java.lang.NoClassDefFoundError: javax/xml/bind/DatatypeConverter
	at com.atlassian.dbexporter.node.stax.StaxStreamWriter$1.setContentAsBinary(StaxStreamWriter.java:108)
	at com.atlassian.dbexporter.node.NodeBackup$RowDataNode.append(NodeBackup.java:238)
	at com.atlassian.dbexporter.exporter.DataExporter.exportRow(DataExporter.java:171)

Diagnosis

The instance is running into an issue handling binary data. The next step is to see which table that has column with Binary datatype, in this case, it's BLOB datatype.

Cause

An AO table has column with BLOB datatype. According to this documentation Developing your plugin with Active Objects, JIRA does not fully support BLOB datatype in AO. 

Resolution

  • Shutdown JIRA
  • Find the plugin that has BLOB datatype
  • Remove the plugin from the $JIRA_HOME/plugins/installed-plugins
  • Restart JIRA

Last modified on Apr 7, 2016

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