500 Internal Server Error thrown when loading pages in Jira server

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

JIRA throws a 500 Internal Server Error message when attempting to access the application.

The following appears in the atlassian-jira.log

2016-03-05 19:10:47,996 http-nio-80-exec-16 ERROR anonymous 1150x33x1 iqmijf 192.168.1.3 / [c.a.j.web.filters.CommittedResponseHtmlErrorRecoveryFilter] Exception occurred after HTTP response was already committed: javax.servlet.ServletException: com.google.common.util.concurrent.ExecutionError: com.google.common.util.concurrent.ExecutionError: java.lang.AbstractMethodError


2016-03-05 19:10:02,606 http-nio-80-exec-5 ERROR anonymous 1149x4x1 iqmijf 192.168.1.1 / [o.a.c.c.C.[.[.[.[jsp.decorators.general_002dbody_002dpre_jsp]] Servlet.service() for servlet jsp.decorators.general_002dbody_002dpre_jsp threw exception
java.lang.AbstractMethodError
	at com.atlassian.jira.plugin.webfragment.contextproviders.AbstractJiraContextProvider.getContextMap(AbstractJiraContextProvider.java:28)
	at com.atlassian.plugin.web.model.AbstractWebItem.getContextMap(AbstractWebItem.java:30)
	at com.atlassian.plugin.web.model.DefaultWebLabel.getDisplayableLabel(DefaultWebLabel.java:55)
	at com.atlassian.plugin.web.DefaultWebInterfaceManager$WebItemConverter.apply(DefaultWebInterfaceManager.java:307)
	at com.atlassian.plugin.web.DefaultWebInterfaceManager$WebItemConverter.apply(DefaultWebInterfaceManager.java:291)
	at com.google.common.collect.Iterators$8.transform(Iterators.java:799)
	at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
	at com.google.common.collect.Iterators.addAll(Iterators.java:362)
	at com.google.common.collect.Lists.newArrayList(Lists.java:160)
	at com.google.common.collect.Lists.newArrayList(Lists.java:144)
	at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDynamicWebItems(DefaultWebInterfaceManager.java:232)
	at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableWebItems(DefaultWebInterfaceManager.java:215)
	at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSection(DefaultSimpleLinkManager.java:120)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$701(ThreadLocalCachingSimpleLinkManager.java:28)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:149)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:146)
	at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
	at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
	at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
	at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
	at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
	at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
	at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:153)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:140)
	at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getNotEmptySectionsForLocation(DefaultSimpleLinkManager.java:242)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$301(ThreadLocalCachingSimpleLinkManager.java:28)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$6.load(ThreadLocalCachingSimpleLinkManager.java:193)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$6.load(ThreadLocalCachingSimpleLinkManager.java:190)
	at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
	at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
	at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
	at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
	at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
	at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
	at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getNotEmptySectionsForLocation(ThreadLocalCachingSimpleLinkManager.java:197)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:497)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
	at com.sun.proxy.$Proxy434.getNotEmptySectionsForLocation(Unknown Source)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:497)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
	at com.sun.proxy.$Proxy1250.getNotEmptySectionsForLocation(Unknown Source)
	at com.atlassian.jira.plugin.headernav.HelpMenuContextProvider.collectDisplayableSections(HelpMenuContextProvider.java:60)
	at com.atlassian.jira.plugin.headernav.HelpMenuContextProvider.getContextMap(HelpMenuContextProvider.java:47)
	at com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$ContextAwareWebPanel.getHtml(DefaultWebPanelModuleDescriptor.java:144)
	at com.atlassian.jira.plugin.headernav.ModernPluggableTopNavigation.getHtml(ModernPluggableTopNavigation.java:56)
	at com.atlassian.jira.plugin.navigation.HeaderFooterRendering$7.visit(HeaderFooterRendering.java:334)
	at com.atlassian.jira.plugin.navigation.HeaderFooterRendering$7.visit(HeaderFooterRendering.java:326)
	at com.atlassian.ozymandias.SafePluginPointAccess.invokeModule(SafePluginPointAccess.java:452)
	at com.atlassian.ozymandias.SafePluginPointAccess.descriptors(SafePluginPointAccess.java:150)
	at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeTopNavigation(HeaderFooterRendering.java:326)
	at com.atlassian.jira.plugin.navigation.HeaderFooterRendering$2.run(HeaderFooterRendering.java:158)
	at com.atlassian.ozymandias.SafePluginPointAccess.runnable(SafePluginPointAccess.java:201)
	at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeTopNavigation(HeaderFooterRendering.java:155)
	at jsp.decorators.general_002dbody_002dpre_jsp._jspService(general_002dbody_002dpre_jsp.java:148)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	... 25 filtered
	at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writeTemplate(AbstractJspDecorator.java:93)
	at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writePreBody(AbstractJspDecorator.java:75)
	at com.atlassian.jira.web.pagebuilder.DefaultPageBuilder.finish(DefaultPageBuilder.java:104)
	... 21 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
	... 89 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)

Diagnosis

Environment

  • JIRA with an incompatible Add-on

Diagnostic Steps

  • Start JIRA without any Add-ons by moving the contents of $JIRA_HOME/plugins/installed-plugins to a different, temporary location.

Cause

There is an incompatible Add-on installed.

Resolution


DescriptionJIRA throws a 500 Internal Server Error message when attempting to access the application.
ProductJira
PlatformServer
Last modified on Sep 25, 2019

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.