'MessagingException creating comment Unable to load BODYSTRUCTURE' Due to Digitally Signed Email
Symptoms
The following appears in the atlassian-jira.log:
2011-01-04 17:03:03,984 JiraQuartzScheduler_Worker-1 WARN ServiceRunner Jira-Firmware [service.util.handler.AbstractCommentHandler] MessagingException creating comment Unable to load BODYSTRUCTURE
javax.mail.MessagingException: Unable to load BODYSTRUCTURE
at com.sun.mail.imap.IMAPMessage.loadBODYSTRUCTURE(IMAPMessage.java:1280)
at com.sun.mail.imap.IMAPMessage.getContentType(IMAPMessage.java:443)
at com.atlassian.mail.MailUtils.getContentType(MailUtils.java:641)
at com.atlassian.mail.MailUtils.isPartPlainText(MailUtils.java:598)
at com.atlassian.mail.MailUtils.extractTextFromPart(MailUtils.java:510)
at com.atlassian.mail.MailUtils.getBody(MailUtils.java:153)
at com.atlassian.jira.service.util.handler.NonQuotedCommentHandler.getEmailBody(NonQuotedCommentHandler.java:39)
at com.atlassian.jira.service.util.handler.AbstractCommentHandler.handleMessage(AbstractCommentHandler.java:77)
at com.atlassian.jira.service.util.handler.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:108)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:189)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)
Cause
JIRA has received a digitally signed email in one of the email boxes that it monitors.
Resolution
Unfortunately, JIRA is currently incapable of reading digitally signed emails. JRA-18156 is the feature request for this.
Last modified on Oct 2, 2019
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