Symptoms

New issues are not created from emails by JIRA's mailhandler. Warnings are recoded in atlassian-jira.log log file:

2010-09-18 17:36:11,114 JiraQuartzScheduler_Worker-2 WARN [service.util.handler.CreateIssueHandler] Cannot handle message as destination project is null

Cause

There are three possible causes for this issue:

1. The Create Issue Handler is misconfigured and doesn't contain the project parameter
2. The parameter doesn't refer to a valid project key
3. In JIRA installed on hardware consisting multi core CPU there is a thread visibility bug. See New Issues are Not Created From Email Due to 'Cannot handle message as destination project is null'.

Resolution

1. Verify if defined mail handlers are configured with the project attribute project, and it consists a valid project key. See Services for instructions.
2. Upgrade JIRA to release 4.2, to address New Issues are Not Created From Email Due to 'Cannot handle message as destination project is null'.