No Option to 'Configure new SMTP mail server' after Upgrading to JIRA 4.3.x
Symptom
When navigating to Administration >> Global Settings >> Mail Servers, there is no option to configure new SMTP mail server:
Causes
This could be caused by improper way of upgrade. There are some missing columns in the mailserver table
Diagnosis
The mailserver table should have these columns:
mysql> desc mailserver;
+---------------+---------------+------+-----+---------+-------+
| Field | Type | Null | Key | Default | Extra |
+---------------+---------------+------+-----+---------+-------+
| ID | decimal(18,0) | NO | PRI | NULL | |
| NAME | varchar(255) | YES | | NULL | |
| DESCRIPTION | text | YES | | NULL | |
| mailfrom | varchar(255) | YES | | NULL | |
| PREFIX | varchar(60) | YES | | NULL | |
| smtp_port | varchar(60) | YES | | NULL | |
| protocol | varchar(60) | YES | | NULL | |
| server_type | varchar(60) | YES | | NULL | |
| SERVERNAME | varchar(255) | YES | | NULL | |
| JNDILOCATION | varchar(255) | YES | | NULL | |
| mailusername | varchar(255) | YES | | NULL | |
| mailpassword | varchar(255) | YES | | NULL | |
| ISTLSREQUIRED | varchar(60) | YES | | NULL | |
| TIMEOUT | decimal(18,0) | YES | | NULL | |
+---------------+---------------+------+-----+---------+-------+
14 rows in set (0.00 sec)
Resolution
- Shut down JIRA.
- Refer to the diagnosis section above. If there is any missing column in the
mailservertable, alter the table and add it manually. - Restart JIRA and add the mail server.
Last modified on Feb 26, 2016
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