Only JIRA Administrator Can Login to JIRA

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

 

 

Problem

When JIRA is configured with Crowd, only users in JIRA Administrators group can login to JIRA. Problem could happen after upgrading to JIRA 7 from JIRA 6.
 

The following appears in the atlassian-security.log
2016-07-08 10:03:38,638 http-bio-443-exec-6 anonymous 603x132x1 s2xmeb 106.116.62.11 /rest/gadget/1.0/login login : 'vshanmugam' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-07-08 10:03:39,295 http-bio-443-exec-6 anonymous 603x132x1 s2xmeb 106.116.62.11 /rest/gadget/1.0/login The user 'vshanmugam' has FAILED authentication.  Failure count equals 3

Diagnosis

  • Obtain the LDIF file of the user who is unable to login.
  • It's likely that the user is associated with jira-user group.
  • From the LDIF file, check whether the user is associated to group such as jira-software-users.

Cause

Non admin users were unable to login to JIRA because of the changes in group in JIRA. In JIRA 7, there an additional jira-software-users group.

 

Resolution

To allow the non-admin users to login to JIRA:

  1. Login to Crowd and check the Specify which users can log in to JIRA configuration and check whether both {{jira-users}} and {{jira-software-users}} is added to the permitted group.
  2. If the jira-software-users or jira-users group is missing or inactive, add both of the groups in this screen :
  3. Re-sync your Crowd Directory from JIRA and try to login with your regular username again.

 

 

Last modified on Jul 31, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.