There was a problem contacting the application shown while setting up Knowledge Base to Confluence
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
While setting up Knowledge Base configuration for ServiceDesk to connect to Confluence, the following are shown:
On ServiceDesk, Knowledge Base Configuration
Cause
This is due to Allow user impersonation through 2-Legged OAuth is not chosen during application link configuration:
Resolution
- Ensure that both the Allow 2-Legged OAuth and Allow user impersonation through 2-Legged OAuth is selected
- Ensure as well that on Confluence side
- Ensure as well on Confluence side, both Unlicensed Access and Anonymous Access is enabled.
Last modified on Jul 8, 2016
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