Unable to connect to the mail server due to Google 2-Step Verification

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

When trying to setup Jira Service Management mail handler, the following appears in the atlassian-jira.log:

2014-10-08 12:35:57,763 http-bio-8080-exec-22 ERROR user 755x8272x1 1mpdtre xxx.xxx.xxx.xxx /rest/servicedesk/1/servicedesk/TASK/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at imap.gmail.com due to the following exception: Unfortunately Jira Service Management couldn't connect to the mail server. Here is what the mail server said: "Invalid credentials xxxxxxxx"
2014-10-08 21:48:02,953 http-bio-8080-exec-10 ERROR user 1308x9993x1 cza7uz xxx.xxx.xxx.xxx /rest/servicedesk/1/servicedesk/TASK/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at imap.gmail.com due to the following exception: Unfortunately Jira Service Management couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Please log in via your web browser: http://support.google.com/mail/accounts/bin/answer.py?answer=78754 (Failure)"
2014-10-09 08:50:05,495 http-bio-8080-exec-19 ERROR user 530x10417x1 1lqv8al xxx.xxx.xxx.xxx /rest/servicedesk/1/servicedesk/TASK/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at imap.gmail.com due to the following exception: Unfortunately Jira Service Management couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)"
2014-10-09 08:50:21,197 http-bio-8080-exec-7 ERROR user 530x10420x1 1lqv8al xxx.xxx.xxx.xxx /rest/servicedesk/1/servicedesk/TASK/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at imap.gmail.com due to the following exception: Unfortunately Jira Service Management couldn't connect to the mail server. Here is what the mail server said: "Connection dropped by server?"

Cause

Google 2-Step Verification has been setup into the mail

Workaround

Last modified on Nov 23, 2020

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.