Symptoms

When using the JIRA Issues Macro in Confluence, attempts to locate issues using search come up empty.

Diagnosis

• Issue is searchable in JIRA

• JIRA return empty result when accessing the URL $JIRAURL/sr/jira.issueviews:searchrequest-xml/temp/SearchRequest.xml?jqlQuery=project%3Dpkey&returnMax=true&tempMax=20&field=summary&field=type in web browser
• However, JIRA return a list of issues when the URL  $JIRAURL/sr/jira.issueviews:searchrequest-xml/temp/SearchRequest.xml?jqlQuery=project%3Dpkey&tempMax=20&field=summary&field=type in web browser

 replace "pkey" with existing JIRA's project key

• in the $JIRA_HOME/jira-config.properties , the following parameters are set to "-1":

  jira.search.views.default.max = -1
  jira.search.views.max.limit = -1

   

Resolution

Update entries in the  $JIRA_HOME/jira-config.properties with desired maximum number of issues returned. For example, 2000, but not higher than 10,000 in general.

jira.search.views.default.max = 2000
jira.search.views.max.limit = 2000