Using Not Equals on a Resolution does not return Unresolved Issues

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Symptoms

  • When using the resolution = Unresolved JQL issues are returned.
  • When using resolution != Fixed, issues with an Unresolved resolution are not returned.

Cause

The Unresolved status is considered to be a null value, so not equals will not return it.

Workaround

Use the resolution != Fixed OR resolution is EMPTY JQL to return these issues.

(info) If using a project in this query, ensure to use parenthesis, for example project = CAPTAINPLANET AND (resolution != Fixed OR resolution is EMPTY).

Last modified on Feb 19, 2016

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