Documentation for JIRA 4.3. Documentation for other versions of JIRA is available too.
Please always provide us with both:
atlassian-jira.log
atlassian-jira.log
(and the current working directory) in the 'File Paths' section of the System Information page.
Finding the application server log file is application server-specific and in some cases operating system-specific. Here is a decision tree:
logs\stdout_*.log
file under your JIRA Standalone directory and c:\WINDOWS\system32\atlassian-jira.log
(WINDOWS may be replaced by WINNT), or for JIRA EAR/WAR, under your Tomcat directorystartup.bat
:
atlassian-jira.log
file in the current directory (wherever you ran startup.bat
from) but this might not work if your current directory isn't writeable (eg. c:\WINNT\system32, the default). Even if you see an atlassian-jira.log
it may be an old one, created from a previous startup. If you value your sanity (and ours) please install JIRA as a service, even if only to get all of the right logs appearing in a consistent place.logs/catalina.out
under your JIRA Standalone directory, or for JIRA EAR/WAR, under your Tomcat directory