Status of issue not updated after reopening issue.

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Symptoms

Steps to reproduce:
1. Create a ticket.
2. Start the progress
3. Close the ticket and keep the resolution as "Fixed"
4. Reopen the ticket. 

Expected behavior: Resolution should change to "Unresolved"
Actual behavior: Resolution remains unchanged (Resolution=Fixed)

Cause

In order to make sure the resolution field is changed to "Unresolved" after reopening the ticket, a post function should be configured for that particular transition. 

Resolution

1. Select Projects from the top menu and choose your project
2. Click on the Project Settings tab , and then select Workflows on the left pane
3. Click the pencil icon under Actions to edit it and you will be able to see a list of steps ( statuses )
4. Select "CLOSED" and you will see a a workflow diagram.
5. Click on "REOPENED" on the diagram and this will bring you to "Transition: REOPENED" page.
6. Select the "POST-FUNCTIONS" tab and a click "Add post function"
7. Select "Update Issue Field" and click "Add "
8. Select the Issue Field : "Resolution" and Field Value : "None"

( This should set the Resolution field to Unresolved when the close ticket is Reopened )

9. Once you added the post function, click on Publish Draft at the top of the page to make sure this new workflow is activated.

Last modified on Oct 26, 2022

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