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If you encounter any problems using or setting up JIRA, please let us know — we're here to help!
You may want to first search the following:
If you need further assistance, please raise a support request (see below).
Alternatively, if you feel you have encountered a bug in JIRA, or wish to request a feature, please file an issue. It is a good idea to first scan JIRA's popular issues — this helps to prevent duplicates.
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You can raise a support request either in JIRA or via the internet, as described below:
Sometimes it is necessary to adjust JIRA's logging levels to get a more detailed error message or a stack trace. Please see the logging section of the documentation for information on how to do this.
If you have created a support request via the internet, you may want to create a 'Support Zip' (which contains information about your JIRA system) and attach it to the support request. This will assist our support engineers in troubleshooting the issue.
If you are unable to login to JIRA, please see the section Providing logs when you cannot login to JIRA.
To create a Support Zip:
You can now go to your support request and attach the Support Zip.
If you are unable to log in to JIRA, you can still create a compressed file (zip or tar.gz) with the following logs:
If you cannot locate these files, compress the contents of the following directories and attach them to your support request: