Configuring statuses, resolutions, and priorities

On this page

Still need help?

The Atlassian Community is here for you.

Ask the community

As a Jira administrator, you can manage or customize default issue statuses, resolutions, and priorities.  

Statuses represent the position of an issue in its workflow. A status can be mapped to one workflow step. Resolutions are the ways in which an issue can be closed. 

Adding, editing, and deleting a status

  1. Select the Jira icon (, or ) > Jira settings > Issues.
  2. Under ISSUE ATTRIBUTES, select Statuses. 
  3. Click Add Status 
  4. Fill in the status name, description and category. 

    Categories help you identify where issues are in their lifecycle. They also let you map statuses to columns when creating a new board. You can edit the name, description, and category at any time. 
  5. Associate the status with a workflow step to activate it. See Adding and deleting an issue workflow

Use the up and down arrows in the Order column to re-order individual statuses. You can delete any status that is not being used in a workflow. Simply click Delete on the Statuses page. 

Adding, editing, and deleting a resolution

  1. Select the Jira icon (, or ) > Jira settings > Issues.
  2. Under ISSUE ATTRIBUTES, select Resolutions
  3. Fill in the form below the existing resolutions. You can edit the name and description at any time. 

    Don't name resolutions "Unresolved" or "None":

    Jira automatically shows issues as "Unresolved" when they have no set resolution. Adding a resolution named "Unresolved" or "None" would therefore cause confusion and is not recommended.

  4. Click Add

Use the up and down arrows in the Order column to re-order individual resolutions. You can delete resolutions by reassigning issues with that resolution to something else (for example, reassigning issues from "Won't Do" to "Done"). 

Adding, editing, and deleting a priority

  1. Select the Jira icon (, or ) > Jira settings > Issues.
  2. Under ISSUE ATTRIBUTES, select Priorities
  3. Fill in the form below the existing priorities. You can edit the name, description, icon URL, and priority color (with an HTML color code or by clicking the color chart) at any time. 

  4. Click Add.

Use the up and down arrows in the Order column to re-order individual priorities. You can delete priorities by reassigning issues with that resolution to something else (for example, reassigning issues from "High" to "Medium"). 

If you add content to the Translate priorities section, that content will override your general Priorities content. For example, if a priority's description is different in the Translate section, it will appear when you hover over an issue's priority, and may cause confusion. Both need to match; if you edit one, remember to edit both. Learn more about Translating resolutions, priorities, statuses, and issue types.

Last modified on Jul 11, 2018

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.