Functional differences in Jira Cloud products

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The following table lists features in Jira Server that are distinctly different or not applicable in Jira Cloud products. 

Server functionality or featureDetails

Configure an outgoing (SMTP) mail server

Atlassian Cloud comes with an internal SMTP server configured to send notifications. The internal SMTP server is not configurable, but you can configure Jira Cloud to send emails on behalf of your domain. For more information on how to use a custom 'Project Email Address' with your domain, refer to Configuring Jira Cloud to send emails on behalf of your domain.

Configure listeners

Due to security and performance, this feature cannot be supported at this time. See ' JRACLOUD-31598 - Allow the use of Listeners in a future version of Cloud Applications' for the status of this feature request.

Configure logging and profiling information

We have an auditing feature available in Jira Software Labs. To turn it on, go to http://<your_site_name>/auditing/settings.

Configure OAuth authentication
  • 3-legged OAuth is automatically configured for application links.
  • 2-legged OAuth without impersonation is supported and required for the Development Panel. Use this type to connect to Bitbucket Server and Bamboo Server.
  • 2-legged OAuth with impersonation is not supported.

Customize email templates

See ' JRACLOUD-7266 - Create an Email Template Editor in the UI to Replace Editing Velocity Templates' to learn more about configuring custom notifications in Jira Service Desk.

Default session timeout

See ' JRACLOUD-34258 Ability to configure the session timeout for OnDemand' for the status of this feature request.

Disable attachments, or set the attachment path

Attachments are enabled by default.

External user management

You can't link Cloud applications to another Cloud or Server site for user management. Instead, integrate your existing G Suite user directory with your Atlassian Cloud site, which makes domain and user management more flexible and manageable. For more information, refer to G Suite integration.

Atlassian Access allows for single sign-on (SSO) and can help you manage authentication and security policies across your Atlassian Cloud users. For more details on Atlassian Access, refer to our Atlassian Access for Cloud FAQs.

HTML and JavaScript in issue fieldsThis feature creates an XSS vulnerability that could allow malicious users to gain system administrator permissions and use the Cloud infrastructure for nefarious purposes. Instead, use wiki markup.

Import data

Check out Import and export data to learn about supported imports for Jira Cloud. To migrate to Jira Cloud, you can use an evaluation copy of Jira hosted on your own server to import from non-Atlassian products or individual projects.

Import Jira projects

See  ' JRACLOUD-31806 - Provide support for "Single Project" imports into JIRA Cloud'  for the status of this feature request. For a workaround, refer to How to migrate a project from Jira Server to Jira Cloud.

Import XML workflows into Jira

You can only import workflows from Marketplace. For more information, refer to Importing and exporting issue workflows.

Incoming mail servers - configuring file system messages

You can configure POP/IMAP mail servers but not file system messages. To create issues in Jira and Jira Service Desk via email using POP/IMAP servers, make sure they are configured to the standard ports: IMAP: 143; IMAPS: 993; POP3: 110; POP3S: 995.

Install custom apps

Some apps are only supported in self-hosted instances of Jira products and Confluence; however, Atlassian Cloud contains a number of popular apps (and the list just keeps on growing). Refer to the  Marketplace apps for the list of supported apps.

Install intermediate SSL certificates

It is not possible to install intermediate certificates in Jira Cloud applications. Intermediate certificates could cause problems when you add secure POP/IMAP mail servers that have certificates signed by non-root CAs. 

The workaround is to obtain a certificate signed by a trusted root Certification Authority (CA). For a full list of these certificates, see this list.

LDAP for user management

Your voices have been heard! This feature is in development. See ' ID-79 - Support LDAP integration with Cloud' for the status of this feature request.

Run Jelly scripts

See ' CLOUD-1439 - Enable Jelly scripting' for the status of this feature request

System Administrator permissions

The closest equivalent to a system administrator is an Atlassian Cloud site admin, who has all the rights of a system admin plus extra user management and site admin rights, such as managing billing details.

For more information on Atlassian Cloud site administration, refer to Managed accounts. For more information on administration and how to manage roles or groups in Atlassian Cloud, refer to Create and update groups. 

Text Gadget

This gadget creates an XSS vulnerability as it can contain arbitrary HTML. See ' JRACLOUD-29848  - JIRA Cloud text gadget' for the status of this feature request.

Upload custom icons for issue type and priority

See ' JRACLOUD-21246 Allow upload of custom issue type icons to JIRA Cloud' for the status of this feature request.

Last modified on Nov 11, 2019

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